Customer Experience Advisor

If you’re great with people, love helping customers, and want a career with no weekends, no late nights, and real earning potential, this role is for you. We’re building a new customer‑facing position inside our service department — and we’re hiring now.

Position: Customer Experience Associate — Service Department

Schedule: Monday–Friday, Service Hours Only Earning Potential: $70,000–$120,000+ Location: Suntrup Automotive Group (Multiple Stores)

About the Role

The Customer Experience Associate is a relationship‑driven, customer‑facing role inside our service department. You will help customers explore options that improve their ownership experience — including upgrading to newer vehicles or adding protection products that save them money long‑term.

This is not a traditional sales job. It’s a hospitality‑focused role for someone who enjoys talking to people and thrives in a fast‑moving environment.

Responsibilities

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  Engage service customers in person throughout the day

  
  


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  Use our digital tools to review customer insights and opportunities

  
  


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  Present upgrade paths or ownership solutions

  
  


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  Explain protection products and service contract options

  
  


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  Coordinate with sales staff to finalize vehicle purchases

  
  


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  Follow up with customers using our CRM + AI tools

  
  


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  Maintain a polished, professional presence in the service lane

  
  

Compensation & Benefits

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  $70,000–$120,000+ earning potential

  
  


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  Monday–Friday schedule

  
  


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  No weekends, no late nights

  
  


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  Health, dental, vision

  
  


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  401(k) with company match

  
  


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  Paid training

  
  


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  Career stability with a growing automotive group

  
  

Who Thrives in This Role

We’re looking for someone who is:

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  Warm, confident, and great with people

  
  


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  Fast‑moving and proactive

  
  


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  Comfortable starting conversations with strangers

  
  


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  Not afraid of rejection

  
  


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  Organized and accountable

  
  


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  Motivated by earnings and customer satisfaction

  
  

Ideal Backgrounds Include:

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  Former salespeople who want better hours

  
  


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  Former Finance Managers who want a customer‑facing role without late nights

  
  


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  Former Sales Managers who want a stable, relationship‑driven position

  
  


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  Hospitality pros who love customer interaction

  
  


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  Retail leaders who want a career path

  
  

Who Should Not Apply

This role is not a fit for someone who:

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  Avoids talking to new people

  
  


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  Moves slowly or waits to be told what to do

  
  


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  Struggles with follow‑up

  
  


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  Dislikes a fast‑paced environment

  
  


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  Avoids accountability

  
  

Why This Role Matters

This is a brand‑new department designed to improve customer experience, increase retention, and help customers make smart decisions about their vehicles. You’ll be the face of that experience — and your work directly impacts customer satisfaction and dealership success.