Customer Experience Analyst (Hybrid or Onsite)

**Customer Experience Analyst (Hybrid or Onsite)**
**San Jose, CA, US**
**COVID-19 vaccination requirements**
Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, **Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19.** Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our

page for current vaccination and/or reasonable accommodation requirements and timelines.
We are proud to be named one the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting
Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards

not to mention various social and recreational activities.
As a member of our Supply Chain team, you will make a daily impact on the lives of others. Apply today and you will get a chance to work with high-functioning, driven people who all have the same mission of making healthcare better.
**Who we want-**
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**Self-directed initiators** People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
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**Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
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**Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
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**Challengers.** People who seek out the hard projects and work to find just the right solutions.
**What you will do-**
You will own and manage the daily maintenance and long-term improvements of Customer Cares essential business systems and processes. You will analyze data trends and provides solutions for improving the user experience. You will maintain ownership of each users experience with Customer Care systems by collecting feedback and reaching out to CC agents and sales representatives that are having issues with the functionality of those sites/programs.
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Create and manage reports, dashboards, and metrics that measure efficiency and effectiveness across our function
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Foster a culture of continuous improvement by identifying opportunities & implementing solutions to improve quality & process efficiency, reduce waste, and drive team engagement.
**What you need-**
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Bachelors Degree in business-related concentration, required
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0-2 years of customer service or related role, preferred
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Must be able to prioritize work effectively
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Demonstrated proficiency in MS Excel, Word, Access, Outlook, Salesforce.com, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.).
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Previous experience with design or process improvement
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Must be able to communicate with large groups of people
Be sure to have them submit you as a referral prior to applying

for this position. Learn more about our employee referral program at
**About Stryker**
Stryker is one of the worlds leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named one of the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting
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**Date posted:**

February 5, 2022
**Job ID:**

R467152
**Job category:**
**Primary location:** San Jose, CA, US
**Employee type:** Full time
**Relocation:** No
**Work Flexibility:**
**Travel:** 10%
San Jose
CA
US
Job Posting Location
https://careers.stryker.com/job/14950251/customer-experience-analyst-hybrid-or-onsite-san-jose-ca/ 0

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