Customer Experience & Sales Coordinator

Customer & Showroom Experience

• Welcome customers to the showroom and provide a professional, knowledgeable first impression. 
• Assist customers with selecting granite, quartz, marble, quartzite, and other countertop materials based on their project requirements and design preferences. 
• Educate customers on material characteristics, colors, finishes, edge profiles, and maintenance requirements. 
• Coordinate slab viewing appointments and assist customers during the selection process. 
• Build positive relationships with homeowners, contractors, builders, designers, and commercial clients. 

Sales Support & Quoting

• Gather project details, measurements, drawings, and specifications from customers. 
• Prepare preliminary countertop quotes and estimates using company pricing guidelines. 
• Follow up on customer inquiries, quotes, and showroom visits. 
• Maintain accurate customer records and sales opportunities within company systems. 
• Support sales representatives by coordinating customer communications and project information. 
• Assist with order entry, contract preparation, and scheduling activities. 

Administrative & Operational Support

• Answer incoming phone calls, emails, and online inquiries. 
• Schedule consultations, template appointments, and showroom visits. 
• Coordinate communication between customers, sales staff, production, and installation teams. 
• Maintain organized customer files and project documentation. 
• Ensure showroom displays, samples, and promotional materials are well maintained. 
• Perform general administrative duties to support daily operations.

Qualifications

• High school diploma or equivalent required. 
• Previous experience in customer service, showroom sales, inside sales, or administrative support preferred. 
• Experience in countertops, stone fabrication, cabinetry, flooring, construction, or interior design is highly desirable. 
• Strong communication and customer service skills. 
• Ability to read basic measurements, drawings, and project specifications. 
• Proficiency with Microsoft Office and CRM or sales management software. 
• Strong organizational skills and attention to detail. 

Key Competencies

• Customer-focused service 
• Sales and quote preparation 
• Product consultation 
• Relationship building 
• Multitasking and organization 
• Attention to detail 
• Problem-solving 
• Team collaboration