Customer Experience Associate

Description

The role will sit in Worcester, MA. Hybrid role after 6 months of training. 

This position has a customer service and sales support focus, providing an opportunity to learn the business, products, and customers. There will be progressive development to take on more operational, fulfillment, & customer support responsibilities, as you learn and grow with the PUPCO Organization – with opportunities based upon overall performance. 

Responsibilities 

• Provide customer service support to our customers and Sales Team.  
• Provide information about the organization’s products and services to customers.  
• Enter quotes, sales orders, and maintain open orders, in support of the Sales Team.  
• Manage the “Book of Business” with the Sales team. 
• Balance workload amongst the Customer Experience Team and seek-out cross-functional support opportunities across the organization. 
• Update customer/contact records, including communication preferences. 
• Other duties as assigned.  

Knowledge, Skills, and Abilities 

• Effective communication and people skills.  
• An interest in learning about our business and helping our customers.  
• Demonstrated ability to solve problems and effectively manage time. 
• Competitive drive with a desire to optimize levels of customer satisfaction. 

Education and Experience

• Associate-level degree or relevant experience.  
• Comfortable with technology. Proficient in MS Word, Excel, PowerPoint, Teams, etc. 
• Experience with ERP systems, preferably NetSuite. 

Working Conditions

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift up to 15 pounds at times.