Customer Experience Associate

The Tie Bar was founded in Chicago over a decade ago. Since then we’ve been bringing premium quality menswear at wallet-friendly prices. The Consumer Experience Associate will provide exceptional consumer service across multiple channels, and leverage consumer feedback through every phase of our operation.

Our Values

• Operate with integrity
• Consumers first
• 1% better every day

Job Description

• Act as the voice of the Tie Bar on the frontline with consumers
• Delight consumers and deliver outstanding service over email, chat, voice, & SMS
• Read, assign, address, and resolve service inquiries from the daily inbox
• Partner with other team members to assign, problem solve, and triage service tickets
• Help answer service team questions in Slack channels
• Follow up on product reviews
• Process returns accurately and efficiently
• Work to proactively address consumer issues
• Continuously learn about company products and technologies
• Educate, empower, and inspire consumers about our gear
• Act as a brand and product ambassador for The Tie Bar
• Engage with our community on social media channels
• Generate thoughtful and strategic insights about the consumer experience

Qualifications

• Bachelor’s degree
• Experience in a consumer experience or retail sales
• Makes decisions based on the Golden Rule
• The ability to turn a bad consumer experience into a great one
• Empathetic and clear communicator
• Problem-solver who understands how to work with all types of consumer personalities
• Ability to prioritize and manage multiple tasks simultaneously
• Detail-oriented and highly organized
• Strong written and verbal communication skills
• Team player who feels there is no task too small
• A love for quality gear, great design, and the environment
• Experience with Shopify, Gorgias, Klaviyo, and Loop a plus
• Applicants must be currently authorized to work in the United States.
• Must be able to commute to Chicago office 1-2 times a week.

Interested? Take these next steps...

• Upload resume.
• Before you submit, write a note letting us know why you are a great fit for our team and the position!