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Customer Experience Associate

icon building Company : Tie-bar
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Customer Experience Associate

The Tie Bar was founded in Chicago over a decade ago. Since then we’ve been bringing premium quality menswear at wallet-friendly prices. The Consumer Experience Associate will provide exceptional consumer service across multiple channels, and leverage consumer feedback through every phase of our operation.

Our Values

  • Operate with integrity
  • Consumers first
  • 1% better every day

Job Description

  • Act as the voice of the Tie Bar on the frontline with consumers
  • Delight consumers and deliver outstanding service over email, chat, voice, & SMS
  • Read, assign, address, and resolve service inquiries from the daily inbox
  • Partner with other team members to assign, problem solve, and triage service tickets
  • Help answer service team questions in Slack channels
  • Follow up on product reviews
  • Process returns accurately and efficiently
  • Work to proactively address consumer issues
  • Continuously learn about company products and technologies
  • Educate, empower, and inspire consumers about our gear
  • Act as a brand and product ambassador for The Tie Bar
  • Engage with our community on social media channels
  • Generate thoughtful and strategic insights about the consumer experience

Qualifications

  • Bachelor’s degree
  • Experience in a consumer experience or retail sales
  • Makes decisions based on the Golden Rule
  • The ability to turn a bad consumer experience into a great one
  • Empathetic and clear communicator
  • Problem-solver who understands how to work with all types of consumer personalities
  • Ability to prioritize and manage multiple tasks simultaneously
  • Detail-oriented and highly organized
  • Strong written and verbal communication skills
  • Team player who feels there is no task too small
  • A love for quality gear, great design, and the environment
  • Experience with Shopify, Gorgias, Klaviyo, and Loop a plus
  • Applicants must be currently authorized to work in the United States.
  • Must be able to commute to Chicago office 1-2 times a week.

Interested? Take these next steps...

  • Upload resume.
  • Before you submit, write a note letting us know why you are a great fit for our team and the position!
Original job Customer Experience Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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