Customer Experience Associate

ESSENTIAL JOB FUNCTIONS:

• General knowledge of Consultant’s assigned clients’ programs


• Respond to general inquiries from customers when Consultant is not available


• Communicate consistently with Consultant on any activities with customers


• Assists in ordering services and providing documents and information for assigned customer files


• Timely and complete documentation of activity in Altair systems


• Process customer requests for benefits including but not limited to disbursements, lodging and travel


• Any additional tasks, activities, and/or projects as required

EDUCATION:

High School diploma or the equivalent combination of experience, skills, training, and education required.

TRAINING and EXPERIENCE:

• Prior administrative experience and skills with exceptional follow-up skills


• Ability to deliver a great customer experience


• Demonstrated organizational and time management skills, high diligence


• Working knowledge of various software applications and tools including but not limited to Microsoft Office Products, (Word, Excel, PowerPoint)


• Able to confidently communicate at multiple levels across the Company and with others as required.


• Ability to manage multiple tasks simultaneously


• Deadline and time sensitive

WORK/PHYSICAL ENVIRONMENT:

Office setting and/or home office work environment. Team members must be able to operate standard office equipment. Team members spend a substantial amount of time working on the computer, on the phone speaking with customers and working under deadlines.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable team members with disabilities to perform the essential job functions.

Team members must demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards, inclusion and diversity initiatives and code of business conduct.