Customer Experience Associate

Eko is a venture-backed digital health company harnessing the power of smartphones and cloud data for screening and monitoring individuals with cardiovascular diseases. We have built a platform of non-invasive cardiovascular monitoring devices, clinical software, and point-of-care decision support software to improve the delivery of cardiovascular care.

In 2015, we launched the Eko Core Digital Stethoscope, the first FDA-cleared digital stethoscope on the market to wirelessly stream heart and lung sounds to HIPAA-compliant software. It is now used by clinicians at over 1000 hospitals & health systems around the globe and was recognized as a “Best Invention of the Year” by TIME Magazine. Eko's latest FDA-cleared device, DUO, is the first combined digital stethoscope and ECG cardiac monitor with cardiac AI for in-clinic and at-home monitoring, offering 28 million heart disease patients the ability to seamlessly send cardiac data to their physicians.

Eko Devices was established in 2013 and has offices in Berkeley and San Francisco.

What we are looking for:

• You are passionate about supporting customers, processing their feedback and advocating for user-centered research
• You are well organized and take initiative
• You use your product sense to identify and advocate for a great user experience
• You have great communication skills and are able to initiate and manage cross-departmental conversations and projects
• You are process and data-driven and understand the value of user-centered design
• You are naturally empathetic and always advocating for the customer
• You are comfortable on the phone and enjoy talking to customers
• You are a creative problem solver and operate with curiosity
• You are able to manage multiple tasks and projects at once
• You like to push yourself and want to grow in your role on the CX team - the sky's the limit!
• You are flexible and able to navigate change - being a team player is the name of the game

Requirements:

• Minimum 1-year experience in customer support, phone experience is a plus
• Strong written and verbal communication skills

All your information will be kept confidential according to EEO guidelines.