Customer Experience Associate - Bloomfield

Responsibilities:

• Works closely with customers and discusses our discounts.


• Resolves issues about any of our discounts or programs.


• Reaches out to customers and sets appointments.


• Cross-sells to our customers with regards to the Multi-Line discount.


• Handles incoming calls and answers any questions.


• Collects payments and makes policy changes.


• Sets up bill accounts and works on other simple billing requests.


• Submits claims paperwork that is requested by the claim’s representatives.


• Provides proof of insurance documents that are requested by clients.


• May assist with INFB Health Plans.


• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.


• 3 years of customer service experience, insurance experience preferred.


• Property & Casualty insurance license required or must be able to obtain this license within a year.


• Working knowledge of Farm Bureau discounts and programs or ability to learn this information quickly.


• Ability to communicate with a variety of audiences.


• Strong time management and problem-solving skills.


• Strong attention to detail and accuracy.


• Ability to interact professionally with our internal and external clients.


• Proficient in using Android and Apple phones.


• Ability to have patience and understanding in guiding customers through technology.

IFBI Perks:

• An organization that values work/life balance


• Paid vacation/sick leave


• 401(k) with match


• Fulltime with a Monday - Friday schedule


• Potential for a yearly bonus with a possible payout of up to 20% of the salary


• Contests and incentives


• Benefits eligibility within 30 days of employment


• Negotiable pay based on level of experience


• Collaborate in a team environment


• Paid volunteer hours

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