Customer Experience Champion

Company Overview

Grit - Pest Process Outsourcing is a dedicated BPO company based in the United States, specializing in the pest control industry, including pest management, lawn care, and wildlife management. Our mission is to empower businesses by increasing their efficiency, enhancing customer interactions, and driving sales growth while reducing operational costs. Our team comprises highly skilled professionals who are committed to improving customer experiences and optimizing client relations.

Position Overview

We're looking for a dynamic and results-driven Call Center Rockstar to join our vibrant team at Grit PPO. In this role, you will be the first point of contact for customers, addressing their inquiries, managing service requests, and promoting our client’s services. The ideal candidate thrives in a fast-paced, high-volume environment, possesses exceptional communication skills, and has a passion for delivering outstanding customer service. This position offers a competitive salary plus commission opportunities based on performance.

Qualifications:

• Minimum of 2 years experience in a call center or customer service role, preferably in a sales environment.
• Proven ability to handle high call volumes (100+ calls/day) while maintaining professional demeanor.
• Excellent verbal and written communication skills.
• Ability to engage customers and convert inquiries into sales.
• Strong problem-solving skills and the ability to think on your feet.
• Experience with CRM software and multiple communication platforms.
• Must be detail-oriented and organized, with the ability to multitask.
• Flexible with scheduling, including availability for evening and weekend shifts.
• Bilingual skills are a plus.

• Health Care Plan (Medical, Dental & Vision)
• Flexible Spending Account & MetLaw
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development