Customer Experience Coordinator

Customer Experience Coordinator (Inside Sales) 

Location: Jefferson  Hills, PA  
Department: Inside Sales 
Reports to: Customer Experience Supervisor 

Position Summary 

The Customer Experience Coordinator (CXC) plays a key role within the Inside Sales team by delivering a best-in-class customer experience while supporting sales performance and operational efficiency. This role serves as a central point of contact for customer inquiries, order flow, and service coordination, ensuring timely responses, accurate communication, and effective internal collaboration. 

The ideal candidate is detail-oriented, customer-focused, and comfortable communicating technical information clearly via phone and email. As an ambassador of the company, the CXC consistently demonstrates our SPIRIT values and contributes to a collaborative, high-performing team environment. 

Key Responsibilities 

• Manage and route incoming customer orders, RFQs, and general inquiries 
• Assign work to appropriate sales and internal support teams 
• Monitor and manage the general sales inbox with accuracy and attention to detail 
• Support customer inquiries related to order status, invoicing, and shipment tracking 
• Coordinate customer returns, service inquiries, and RMAs 
• Support service opportunities, including vacuum pump repair and service coordination 
• Drive on-time order fulfillment by resolving shipment, hold, and past-due issues 
• Liaise between Sales and Procurement to resolve late or overdue orders 
• Adapt to evolving sales processes and responsibilities as needed 
• Maintain professional, customer-focused communication with internal and external stakeholders 
• Perform other duties as assigned 

Required Qualifications 

• Minimum of 5 years of experience in a sales-related or customer-facing role 
• Strong technical aptitude and ability to communicate technical product information clearly 
• Exceptional verbal and written communication skills 
• Strong organizational skills with the ability to multitask and manage competing priorities 
• Proficiency with Microsoft tools, including Dynamics 365, Word, Excel, and PowerPoint 
• Demonstrated commitment to company values, mission, and vision 

Preferred Qualifications 

• Experience in manufacturing and/or distribution environments 
• Project management experience 
• Knowledge of the vacuum industry or related technical products 

Why KJLC? 
KJLC stands at the forefront of technological innovation on an international scale, providing advanced manufacturing solutions that cater to a diverse range of critical industries. With over 70 years of excellence, KJLC has established itself as a pivotal force in the semiconductor, aerospace, medical, and optical sectors, manufacturing and delivering high-quality vacuum products and systems that are integral to the development of cutting-edge technologies. 
 
We offer: 

• On-site gym, wellness programs, and walking trails 
• Comprehensive medical, dental, vision, life, and disability insurance 
• 401(k) with employer match 
• Paid time off and employee recognition programs 
• Electric vehicle charging stations and recycling initiatives 
• A collaborative, mission-driven culture 

Kurt J Lesker Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  KJLC is committed to providing reasonable accommodations for persons with disabilities (unless doing so will result in undue hardship). If you need a reasonable accommodation for any part of the employment process, please send an e-mail to our human resources department at [email protected] or call (412) 387-9200 to provide the nature of your request.  
 
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