Customer Experience Coordinator

Are you a proactive, assertive take-charge person? Do you excel in a fast pace environment where you're the point person to organize and problem solve? Do you have 2+ years of project coordinating, scheduling and/or dispatching experience and looking for a new challenge with a close-knit organization. Paul Davis Restoration is looking for you!

Paul Davis Restoration is a property restoration company, that recovers, reconstructs, and restores residential and commercial properties in the Portland and Vancouver areas. Our purpose is to provide extraordinary care while serving people in their time of need. We are a close-knit company with a culture of respect for others, having fun on purpose, and providing growth and training opportunities for employees. We are experiencing rapid growth and are adding A players to our team. Restoration is a stable, necessary industry serving customers in their time of need.

Job Responsibilities

Intake and input jobs into the Restoration Management Software (RMS)

Provide regular and timely updates to customers and clients throughout the lifecycle of the job

Confirm customer/job issues are addressed and resolved in a timely manner

Aide in the coordination of procurement of services, equipment, and/or tools

Solicit feedback from customers throughout their journey (NPS, Google review, closing the loop)

Partner with the project leader(s) to obtain and maintain job safety requirements and documentation

Aide the project leader(s) in the timely collection of payments from customers and TPAs.

Additional duties as required

Qualifications

2-year Associates degree preferred but not required

2+ years of Restoration Industry and/or Construction industry experience is preferred

4+ yrs. of project coordination is a plus

Effective phone etiquette skills

Able to communicate clearly and precisely in both written and verbal form

Sound planning and organization skills with a sense of urgency and immediacy

Able to coordinate multiple jobs and needs in a fast pace working environment daily

Able to work in the field when required for various job documentation needs

Able to participate in after-hours work when an emergency event, job or workload may require

Able to work in a productive, organized, and professional manner, even when under pressure

Intermediate computer skills; knowledge of Microsoft office applications, including Word, Excel, Outlook

Able to type 40+ words per minute

Able to pass criminal background verification and must be insurable to drive company vehicles

Regular working hours: 8:30am to 5pm

Benefits:

PTO – Paid Time off

Seven company paid holidays

Medical, dental, vision benefits

401K with employer contribution

Company recognition

Paid Professional and Industry certifications and training

Fun, family-focused culture

Paul Davis Restoration is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.