Customer Experience Coordinator

🚀 Yellowstone Local Presents: Mister Sparky 🚀

Yellowstone Local is an industry leader representing the nation’s best-skilled trade companies and helping them find and hire the industry’s top-performing talent. All of our positions are direct hire placements, ensuring you can step into a role that makes you a standout in the industry—without the hassle of placement fees.

We are proud to introduce you to Mister Sparky.

Tired of working with people who don’t care about quality or customer satisfaction? Ever feel like you’re the only one holding the team together while others drag their feet? If you're nodding along, keep reading. We want go-getters like you—people who say "I got this" and mean it.

Your New Role:

As a Customer Experience Coordinator at Mister Sparky, you’re not just answering phones—you’re the heartbeat of our operations. You’ll support our technicians in the field, ensure customers get the top-tier service they deserve, and keep everything running smoothly. Here's what you'll be doing:

• Sit in a comfortable office with three monitors for ultimate multitasking.
• Be the lifeline for our technicians, providing them with the support they need.
• Answer calls with the kind of customer service that leaves a lasting impression.
• Present our amazing service plans to customers, making their lives easier.
• Create a "peace of mind" for customers right from the first contact.
• Keep our technicians busy by scheduling maintenance, even during slower times.
• Seek out more work and ways to improve—because you're driven and proactive.

What's in it for you to join the team:

• Full-time, 40 hours/week position with shift differential.
• A support team that genuinely cares about your success.
• Health insurance (PPO).
• Employee Assistance Program.
• 401K plan.
• Six paid holidays.
• Employee discounts.
• Up to three weeks of paid vacation.

Why you will never want to leave:

At Mister Sparky, you’re more than just a dispatcher—you’re part of a family. We value drive, empathy, professionalism, and gratitude. Our team is a close-knit group that supports each other and strives for greatness. Here, your hard work is recognized, and your contributions make a real difference.

This job isn't for you if:

• You’re content with mediocrity.
• You shy away from challenges.
• You lack a customer-first mentality.

This job is for you if:

• You thrive in fast-paced, high-energy environments.
• You’re a team player with excellent customer service skills.
• You can handle stressful situations with grace and efficiency.
• You have a sales and performance-based mindset.

Ready to be a part of something bigger? Apply now and take the first step toward an exciting career with Mister Sparky. If you pass the phone screen, you’ll get a live interview. Impress us there, and you’ll meet our team. If they see what we see, you might just become the next best thing to happen to our business.

• Proficiency in using Service Titan software or similar dispatching systems is preferred.
• Basic computer skills, including knowledge of Microsoft Office and internet browsing.
• 5+ years of experience as a dispatcher or similar position.
• Fast typing skills and data entry experience.
• Outstanding organizational and time-management skills.
• Strong critical thinking and problem-solving abilities.
• Great interpersonal skills and ability to work in a fast-paced environment.
• Sales and performance-based mindset.
• Ability to work on-call schedules including nights, weekends, and holidays.
• High school diploma.
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."