Customer Experience Coordinator (Remote)

Hancock Photography is looking for a Customer Experience Coordinator to support our clients throughout the booking and service process. This role is responsible for responding to customer inquiries, scheduling appointments, maintaining accurate records, and ensuring a smooth customer experience from initial contact through project completion.

The ideal candidate is organized, detail-oriented, and enjoys working with people in a remote environment.

Responsibilities

• Respond to customer inquiries via email, phone, and online messaging.
• Schedule photography sessions and manage appointment calendars.
• Provide clients with information about services and booking procedures.
• Coordinate communication between customers and internal team members.
• Maintain accurate customer records and documentation.
• Assist with order tracking and follow up on client requests.
• Resolve routine customer concerns professionally and efficiently.
• Support administrative tasks and other customer service activities as needed.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service, administrative support, hospitality, or a related role is preferred.
• Strong written and verbal communication skills.
• Good organizational and time management skills.
• Comfortable using Microsoft Office, Google Workspace, and web-based applications.
• Ability to work independently while managing multiple priorities.
• Reliable internet connection and a suitable remote work environment.

Preferred Qualifications

• Experience using CRM or scheduling software.
• Experience working in a remote customer support environment.
• Familiarity with Microsoft Teams or similar collaboration tools.

Benefits

• Remote work opportunity.
• Paid training.
• Competitive compensation.
• Paid time off (where applicable).
• Opportunities for professional development.
• Supportive team environment.

About Hancock Photography

Hancock Photography provides professional photography services for individuals, families, and businesses. We are committed to delivering excellent customer service and creating a positive experience for every client from booking through final delivery.

Equal Opportunity Employer

Hancock Photography is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.