Customer Experience Database Analyst

Customer Experience Database Analyst

Location: Virginia Beach, VA (on-site)

Department: Customer Experience

Job Type: Full-Time

Shift: 8:15 a.m.- 5:00 p.m. (ET) Monday- Friday

Clinical Classification: Non- clinical

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process.  LifeNet Health has over 1200 employees and has a growing global presence.

How you will contribute to LifeNet Health’s success:

The Customer Experience Database Analyst is responsible for entering and maintaining accurate customer master database information. Provides a professional customer experience and technical support to internal stakeholders.

What you’ll do:

• Database Management: Performs SAP Customer Master Changes in the customer database. Creates master load sheets & imports in SAP. Performs mass updates to the database and makes configuration changes and performs customer account updates as required.
• Territory Management: Develops & maintains sales territory master database updates the customer master database with territory changes; adds new accounts as requested. Updates business partner relationships in the customer master and the territory master databases.
• Audits and Metrics: Conducts pricing audits for special fee and list prices identifying errors before pricing is entered as well as correcting previous errors. Produces Customer Experience metrics reports as required.

What you’ll bring (Minimum Requirements):

• High school diploma or GED
• Three (3) years of experience with SAP database management or another ERP system

Preferred Experience/Skills/Certifications:

• Associate’s degree in Business or a related field
• One (1) year of Customer Experience all center experience

These would be nice too (Knowledge Skills and Abilities):

• Microsoft Office: Proficiency in PowerPoint, Excel, Word, Outlook, Microsoft suite.
• Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
• Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/ completeness and early/ on- time delivery.
• Time Management: Ability to prioritize multiple, competing priorities and manage time/ workload.  Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi- task, identify project interdependencies and potential risks/ pitfalls.

Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You will not find another company with a culture as strong as ours.

• 403(b) and Profit-Sharing Plan
• Affordable medical, dental, and vision coverage
• Corporate sponsored events for employees
• Work-life balance with generous paid time off to include vacation time, sick time, and paid holidays
  • 18 vacation days
  • 9 sick days
  • 7 paid holidays
• Tuition reimbursement
• Personal career, skill, and leadership development opportunities
• Wellness Program (gym reimbursement, monthly wellness webinars, mental health toolkit, financial resources, and much more)
• Employee Assistance Program (EAP) for employees and members of their household
• Dedicated and passionate co-worker

Salary: $18.51 - $24.68 hourly

The pay rate for the successful candidate will depend on geographic location and the candidate’s qualifications and prior relevant experience. The pay range for this position is $18.51 hourly (entry-level qualifications) to $24.68 hourly (experienced in this role).

* Actual compensation may be higher based on the successful candidate's knowledge and relevant experience.

This position is eligible for an annual bonus once eligibility criteria are met. 

All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.  Further, nothing in this posting is intended to alter the “at will” relationship of a successful candidate and this posting does not constitute a specific promise.

LifeNet Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.