Customer Experience Digital Associate - Seasonal

"I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.

To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew.

Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day." - Morgane Sézalory, Founder & CEO.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are looking for new members to join our Customer Service Team.

Ideally fluent in English. French, German, and/or Japanese are a plus.

If you are passionate about customer service, thrive well in a dynamic fast-paced environment, self-starter, and are eager to learn more about Sézane, we will be happy to hear from you.

 
Responsibilities will include:

Efficient responses to clients

Master Sézane procedures and policies, and apply them daily

Achieving daily, weekly, and monthly KPIs 

Working with the logistics team and couriers to ensure seamless solutions are given

Keeping an open dialogue with the management team daily

Share Sézane DNA language across the board

• A minimum of 1 year of experience in a similar position is required.
• Familiar with Zendesk, SprinklrAI and/or other customer service software is a plus.
• Experienced in front facing or digital customer service. 
• Excellent organization skills.
• Proficient in time management.
• Sense of initiative.
• A strong communicator and team player.
• The position requires excellent writing skills and attention to detail.

The hourly rate is $24.04.

This is a part-time seasonal position with the opportunity to transition to a full-time role at the end of the 3-month period. This role requires 40 hours per week, including weekends.

Our office is located in SoHo, New York City.

Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.

If this role and Sézane speaks to you, apply now!