Customer Experience - Full Time

Customer Experience Team Member – Full-Time (32+ Hours/Week)

Locations: Hamburg, Orchard Park, East Aurora, or Lancaster

Are you the kind of person who notices the little things, enjoys following a clear process, and takes pride in making someone’s day easier?

Do you like working with clothing but prefer helping customers over sales?

If so, Benzinger’s Clothing Care may be the perfect place for you.

Our Customer Experience Team Members are the heart of what we do. We help people look and feel their best by caring for their cherished clothing and household items. It’s meaningful work in a friendly, upbeat environment where teamwork and attention to detail matter.

Full-time team members work 32+ hours per week.
You can choose to work at one location or multiple locations to reach full-time hours.

Store hours:

• Monday–Friday: 8:00 am – 6:00 pm


• Saturday: 9:00 am – 2:00 pm


• Closed Sundays and major holidays

Training

All new hires complete approximately 120 hours of paid training at our Hamburg location before working at their assigned store(s).

What You’ll Do

• Greet every customer warmly and with a smile.


• Carefully review clothing and household items to determine needed services.


• Enter accurate details into our system for cleaning, pressing, alterations, storage, or preservation.


• Ensure each customer feels cared for from drop-off to pick-up.

What You Can Expect

• Reliable hours.


• No late evenings.


• No Sundays.


• A supportive, people-first workplace.


• All the training you need to succeed.

Who Thrives Here

Someone who:

• Enjoys a fast-paced, customer-focused environment.


• Likes routine and clear processes.


• Takes pride in accuracy and attention to detail.


• Works well as part of a team.


• Loves helping people feel great.

Apply today—we’d love to meet you!