Customer Experience Manager

Customer Experience Manager –  Jackson Hole, WY

Winter Seasonal – November 2025 to April 2026, based on resort start and end dates

Pay: Hourly - Based on Experience

We’re currently looking for a dynamic Customer Experience Manager to support our parking facilities in Jackson Hole, WY.? This role is charged with managing parking operations and creating a world-class customer experience for our clients and guests.

Who We Are:

Interstate Parking is a rapidly growing managed parking solutions company headquartered in Milwaukee, Wisconsin with 500+ team members operating over 400 locations with more than 85,000 parking spaces in geographic markets from California to Indiana. We’ve accomplished this by creating an exceptional customer experience by implementing advanced technology and innovative marketing techniques.

We truly value our people and the quality of our work environment.? From 2023 – 2025 we received Top Workplace recognition by the Milwaukee Journal Sentinel.? In addition, Interstate also earned national Cultural Excellence awards for Workplace Flexibility.? We’re extremely proud of this recognition because it’s based entirely on feedback from our team members!? For more information, check out - https://topworkplaces.com/company/interstate-parking/. 

Our rapid growth means we’re always seeking to add highly talented and creative people to the Interstate team.? 

Here’s what we’re looking for: 

• Independent, pro-active, self-starter. 
• Outgoing personality with excellent communication skills. 
• Outstanding prioritization, organization, and decision-making skills. 
• Focused, organized, flexible, and detail-oriented. 
• Must be able to multi-task and work in all weather conditions. 
• Proficient with Office, web-based applications, mobile apps, smart phone technology. 
• Three to five years of customer service and team management experience. 
• Associate degree required, Bachelor’s degree preferred. 
• Availability to work with the demand of the ski industry. 
• Minimum age of 25 to drive for Interstate Parking per our Insurance Carrier
• Valid Regular Driver’s License with a clean driving record. 

Here’s what we offer: 

• Highly competitive compensation. 
• A collaborative team-based environment. 
• Looking for a career?? Join our team and bring your best self to the job - we offer opportunities for growth and advancement. 
• Like to ski?? Buy a lift pass and we’ll pay for it at the end of the season! 

Here’s what you’ll do: 

• Responsible for the day-to-day management of assigned parking lots and facilities. 
• Guarantee a superlative first and last impression for all skiers. 
• Ensure our team provides exceptional customer service to our clients and customers. Manage and motivate small team of Parking Ambassadors. 
• Compliance and financial analysis. 
• Preserve maintenance, safety, and appearance standards. 
• Develop and maintain existing client relationships. 
• Implement new procedures to enhance daily operations. 

Schedule: 

Approximately 45 hours per week across a variety of shifts and days of the week. 

Apply Now! 

Once your application is complete, our team will review your application and reach out regarding next steps! 

#ZR

Three to five years of customer service and team management experience. 

Associate's degree required, Bachelor’s degree preferred. 

Availability to work with the demand of the ski industry. 

Minimum age of 25 to drive for Interstate Parking per our Insurance Carrier

Valid Regular Driver’s License with a clean driving record.