Customer Experience Manager

Do you love helping people feel at home? As a Customer Experience Manager, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at The Marq at Highland Park Apartments in Tampa, FL. Apply today! 

In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours. 

• Competitive base pay and quarterly bonus structure!


• Full health, vision, dental, life, and disability benefits - available within 1-30 days!


• Generous 401k and HSA Company match!


• Paid time off – eligible for 3 weeks (120 hours) in 1^st year!


• 10 paid holidays!

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  Leasing, sales, and/or customer service experience desired.
  
  


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  Minimum of one year of experience in general marketing, social media, and online marketing.
  
  


• Exceptional multi-tasking and communication skills, both oral and written.


• A good understanding of basic accounting practices is a plus.


• Entrata Core experience is a plus.


• Knowledge of Fair Housing Laws is preferred.


• Weekend availability is required.

• Overseeing Customer Experience Specialist performance.


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  Processing applications and leases.
  
  


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  Assisting with move-in and move-out needs, including generating documentation and contracts necessary for renting. 
  
  


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  Assisting with outreach marketing, social media marketing, and with coordinating leasing and resident activities.
  
  


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  May occasionally perform supervisory duties in the absence of the Community Manager.
  
  

Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can’t wait to see you welcome customers to their Home at Last!