Customer Experience Professional

Uplift gives you the freedom to buy what you want now and pay over time. With affordable monthly payments, you can easily budget for what matters most.

RENO, NV / $18-20/hr 

CUSTOMER SUPPORT – CUSTOMER SUPPORT /

FULL TIME

APPLY FOR THIS JOB

At Uplift, we’re passionate about making travel more accessible, affordable and rewarding for everyone. Through our flexible Buy Now, Pay Later solution, we’re changing the way people book, buy, and experience travel. It isn’t easy to build an enterprise solution that meets the tough demands of some of the world’s leading brands, but we love a good challenge. We’ve been in high growth mode since our Series C round of funding but we still hold on to the values that have inspired our mission since the beginning; innovation, diversity, agility, and a love for travel. If our mission inspires you, let’s talk!

Uplift partners with top travel brands such as the vacations sites of United, American, Southwest, cruise lines such as Carnival and Norwegian, theme parks such as Universal, and many more. Learn more at www.uplift.com.

We are looking for a Customer Experience Professional that will be the liaison between Uplift, its travel providers, current and potential customers. The successful candidate will be able to accept ownership for effectively deciphering customer issues, complaints and inquiries. Striving to keep excellent customer satisfaction at the core of every decision and behavior.

Schedule: Dayshift / Shift: varies (may include weekends)

Responsibilities

• • Preserve customer loyalty 
  • Assist customers throughout their journey with Uplift, while providing a memorable experience
  • Communication savant; in both written and verbal methods using various channels
  • Effortlessly navigate operating systems
  • Work independently and in a team environment 
  • Multilingual in Spanish and/or French is a plus

Benefits

• • 10 company paid holidays and 3 weeks PTO
  • Medical and dental insurance, vision reimbursement program
  • Life insurance
  • 401K plan

Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes.

Requirements

• • 2-years in a customer-support position 
  • Experience in one of the following (preferred): finance/lending or ecommerce
  • Willingness to continue learning and adapting in a field where finance, technology, and e-commerce continues to flourish  
  • Embraces change as an essential and profound key to success
  • A natural flair for developing relationships both internally and externallyProactive and influential; someone who instinctively knows what needs to be done and delivers
  • Motivation to elevate oneself by taking initiative, and displays resilience
  • Ability to see problems with a holistic approach, identifying the core of the problem
  • Love of Startup Culture

All your information will be kept confidential according to EEO guidelines.