Customer Experience Project Manager

Customer Experience Project Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Working in the Motion, Drive Products in New Berlin, Wisconsin, you will be leading the execution of small projects, ensuring that they are executed in line with procedures, specifications, standards requirements and targets.

In this role, you will be responsible for providing leadership for the fulfillment of Authorized Manufacturing Centers (AMC) orders from customer order to product delivery. Responsible for end to end planning of New Berlin supplied inventory from purchase requisition to customer invoice, to meet AMC revenue and On Time Delivery targets. Also, you will support internal sales and customer service inquiries.
Your responsibilities

Project Manager: Manage Sales orders, purchase orders and production orders for all orders through ABB’s Authorized Manufacturing Centers (AMC) ensuring date alignment and ultimate fulfillment
Complete standard detailed analysis for planning and fulfillment metrics (inventory turnover, on time delivery, lead time, forecast accuracy, resource utilization)
Identify key root causes for non performance and drive improvement initiatives across the local business unit
Sales and Operations Planning (S&OP): Lead and Manage S&OP Process for AMC business - Implement S&OP process for AMC business, long term forecasting, material planning for New Berlin supplied components to AMC and coordinate information flow
Reporting: Compile and send weekly/monthly report out specific to AMC Business to business leaders on planning and fulfillment objectives lead time, on time delivery, material availability
Collaboration: Participate in various daily cross functional reviews in planning and fulfillment, interaction between planning, production and SCM (Supply Chain Management). Production floor review of output, plans, quality and materials. As well as Daily production planning review
Customer On Time Delivery (COTD): Root cause analysis and corrective action for on time delivery lates, from New Berlin production to AMC and AMC to end customer and drive to Operations COTD targets
Process Improvement: Process Improvement for AMC planning related processes, develop subcontract EDI process for suppliers to automate shipping and invoicing. Automate other various transactional processes
Inventory performance: Monitor inventory levels at AMCs to ensure ITO (Inventory Turnover) is in line with operations targets. Takes appropriate action for optimizing inventory performance, in collaboration with demand planner, sales, marketing, manufacturing and procurement and logistics
Your background

Bachelor degree and 8 years of experience in order management, project management or demand planning with sales and operations planning or supply chain background required
Travel up to 5% required
Knowledge of larger project business execution and mechanical / electrical category knowledge is an asset
Proficient with MS Office Suite, SAP knowledge is an asset
Continuous Improvement focus, be demanding and do not accept average results, Lean Six Sigma knowledge preferred
Able to decide when, what and how to solve the problem and then take the responsibility with prompt delivery and ability to influence other and be results orientated
Good negotiation skills in a multicultural global business environment and strong understanding of supply market, logistics and business to business model
Candidates must already have a work authorization that would permit them to work for ABB in the US
Benefits

Retirement plan
Life insurance
Disability insurance
Wellbeing program
Healthcare plan
More about us

ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.

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