Customer Experience Representative

Description

Description

 Star Blends, we take pride in supporting farmers with high-quality feed solutions tailored to their needs. We are committed to fostering strong relationships with our customers and continuously improving our products and services. Our team thrives in a fast-paced, collaborative environment where innovation and customer satisfaction are at the heart of what we do.

A Day in the Life

As a Customer Experience Representative, you will play a key role in ensuring excellent service for both internal and external customers. Your day will include:

• Providing responsive and professional support via phone, text, email, and in-person interactions
• Accurately entering and processing customer orders in our feed management system
• Managing customer standing orders and keep-fill programs
• Assisting with invoicing, administrative support, and office coordination
• Collaborating with internal teams, including sales, logistics, and operations, to ensure smooth workflows
• Identifying process improvements to enhance the customer experience

This role requires a proactive approach to problem-solving, excellent attention to detail, and the ability to juggle multiple responsibilities in a fast-paced environment.

What You Bring to the Table

• High School Diploma/GED and at least two years of clerical, office, or administrative experience
• Proficient in Microsoft Office (Excel, Word, Outlook) and has strong data entry skills
• Work independently while balancing multiple tasks effectively
• Strong problem-solving, analytical, and critical thinking skills
• Communicate professionally and effectively with both customers and colleagues
• Thrive in a fast-paced environment and is eager to contribute to a growing team

Why You’ll Love Working Here – Benefits

At Star Blends, we offer competitive benefits to support our employees' well-being and professional growth, including:

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holiday pay
• Opportunities for professional development and career growth
• A collaborative and supportive team environment
• THE PEOPLE!!!

If you’re passionate about customer service and want to be part of a team that makes a difference, apply today!