Customer Experience Representative

At Legacy Forward Solutions, we are looking for a dedicated Customer Experience Representative to join our team. As a key member of our team, you will have a direct impact on the customer experience, ensuring exceptional service and creating lasting connections with our clients. Your primary focus will be providing outstanding customer service, while also contributing to personal and professional growth. You'll be part of a family-oriented environment that emphasizes collaboration, problem-solving, emotional intelligence, and continuous learning. Your success will be measured by your ability to meet production goals, customer satisfaction, and your development as part of the team.

Essential Job Functions

• Greet all customers with a friendly smile and a welcoming personality, providing professional and courteous service that aligns with our company’s values.
• Monitor your assigned territory to ensure adherence to safety policies and procedures.
• Assist customers with client enrollment and guide them through the process.
• Service and maintain the overall market on behalf of our client, ensuring high standards of service delivery.
• Troubleshoot and resolve any issues related to failed transactions.
• Keep management informed about territory performance, including sales quotas and goals.
• Respond promptly to management directives, including assistance needed for specific tasks.
• Accept and activate sign-ups as part of the campaign, maintaining accuracy and efficiency.
• Move throughout your assigned territory to ensure customers are supported and assisted as needed.
• Report to your designated location on time, as scheduled, and attend all relevant job-related trainings.
• Adhere to client and company regulations, policies, and performance standards.
• Proactively identify and resolve issues, presenting solutions in a timely and effective manner.
• Use empathy and professionalism to create exceptional customer experiences in every interaction.
• Train and mentor other Customer Service Representatives to help them succeed.

Minimum Qualifications

• High School Diploma, GED, or equivalent.
• Must be at least 18 years of age.
• Successful completion of a background check to meet company and client requirements.
• Authorized to work in the U.S.