Customer Experience Representative

Do you want to be part of an organization where you are
valued, and your ideas and opinions have an impact? Join the
AssuranceAmerica team.

For more
than 25 years, AssuranceAmerica has provided superior property and casualty
insurance products through contracted independent agents and directly to
customers.

Our team succeeds through diversity of thought,
experiences, skills, and backgrounds.

Customer Experience Representative

The Customer Experience
Representative will serve as the initial point of contact for our customer,
managing inbound calls related to underwriting and billing issues, program
inquiries, policy changes, and other corporate matters.

This position
requires someone who is enthusiastic about creating positive, solution-focused
experiences for others, demonstrates a moderate level of technical proficiency,
and maintains a confident and professional phone presence. The ideal candidate will
build authentic rapport with agents and policyholders, delivering personalized
support that reinforces the value of partnering with or being insured by
AssuranceAmerica.

This is a unique
opportunity to join a growing company where your impact will be seen, and your
career can flourish. High-performing team members in this role will have clear
paths to advance within the Customer Experience department or explore new
opportunities across other fast-growing areas of the business.

Now hiring for multiple positions in McAllen, TX, Atlanta, GA, and Lincoln, NE—join our growing team and take the next step in your career today!

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Requirements

About YOU

Benefits

About US

WHAT WE OFFER

·       AssuranceAmerica provides these benefits to Associates:

o   Premium healthcare plans: All
full-time Associates and part-time Associates working a regular schedule of 30 hours,
or more, are eligible for day one benefits including Medical, Dental, Vision,
Voluntary Life, Flexible Spending Accounts, and a Health Savings Account.

o   Employer Paid
Benefits: We enroll all eligible Associates in
Group Life and AD&D Insurance, Short- and Long-Term Disability Plans,
Employee Assistance Program, Travel Assist, and the Benefit Resource Card which
includes Teladoc™, Pet Insurance and Health Advocate.

·       Additional Benefits:

o   401(k) Employer Match: We want to help you prepare for the future, now. All full-time and part-time Associates over age 21 are eligible to
participate in the 401(k) Savings Plan. AssuranceAmerica will match 100% of the first 4%
of an Associate’s contributions.

o   Engagement Events. We make time for fun activities that strengthen Associate
relationships in all our locations.

o   Annual Learning Credit: Want to
learn something new? We'll reimburse you for approved educational assistance.  

·       Time Off:

o   Paid Time Off
(PTO), Parental Leave Pay, Volunteer Time Off (VTO), Bereavement Pay, Military
Leave Pay, and Jury Duty Pay.