Customer Experience Representative

At AD Solutions, we’re transforming how workplaces operate with innovative technology solutions. As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and managed network services that save costs, improve productivity, and drive revenue. With headquarters in Orlando and branch offices in Miami, Tampa, Melbourne, and Jacksonville, we’re rapidly growing and looking for ambitious individuals to join our team.

We are seeking a motivated and customer-focused administrator to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service, administration, and support to our clients. You will work cross-functionally with our teams to ensure that our internal and external customers are satisfied with our services and their AD Solutions experience.

Responsibilities:

• Responding to customer inquiries and customer needs via phone, email, chat, and in person in a timely and professional manner.
• Resolving customer issues and complaints in a friendly and efficient manner.
• Providing information, troubleshooting, and technical support to customers.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with service and support teams to ensure customer satisfaction.
• Participating in training sessions to improve product knowledge and customer service skills.
• Communicating with customers to gather feedback on products, services, and needs.
• Documenting and updating customer records.
• Routing and assigning service calls to ensure desired service response times are met.
• Providing regular updates to management on customer feedback, concerns, and issues.
• Collaborating with other departments to ensure that customer needs are being met.
• Participating in team meetings and providing input on ways to improve the customer experience.
• Other duties as assigned

Qualifications:

• High school diploma or equivalent required; AA or AS and above degree preferred.
• Previous experience in customer service in an office or administrative role required.
• Excellent communication skills, both written and verbal.
• Clear and professional speaking voice,
• Strong problem-solving and decision-making skills.
• Ability to work onsite, Monday- Friday, with occasional weekends or evenings to support business operations
• Ability to push, pull and lift up to 25 lbs occasionally.
• Ability to type and operate office technology.