Customer Experience Representative

Americans who protect loved ones, communities, our Country, and our way of life choose Staccato. These heroes perform their best with our 2011® pistols and know we have their backs for life. With a customer-first mindset, we create relationships with Staccato owners and are focused on delivering them the best of American ingenuity and manufacturing through our portfolio of 2011® pistols for duty and defense, concealed carry, and competition. Insanely accurate and easy to shoot well, Staccato pistols are trusted by many elite law enforcement teams, such as the US Marshals SOG, the Texas Rangers, and LAPD’s prestigious Metro unit. Staccato pistols are fast becoming the pistol of choice for professionals, civilians, and shooters of all skill levels. Proudly made in America and handcrafted in the heart of Texas, over 25% of our team members are veterans, and 100% are patriots. We strive relentlessly to achieve our best, a common bond we share with our employees and customers.

OUR MISSION

We protect freedom. We proudly build the best product possible for those who protect and embody American freedoms.

THE OPPORTUNITY

We are seeking an outgoing Customer Experience Representative to join our customer-obsessed team. Reporting to the Customer Accounts Manager, our customer experience representatives are Staccato’s front line and are responsible for providing exemplary customer service in all their interactions with our customers. 

• Answer inbound customer support phone calls in an active environment.
• Assist customers with inquiries utilizing a service & solution approach to all interactions.
• Route calls to the correct person and/or take and relay messages if necessary. 
• Always maintain a professional appearance and demeanor. Must be able to handle stressful situations in a professional manner.
• Data entry regarding manual order entries and order edits as required.
• Utilize the Company’s CRM and other platforms to research and address customer inquiries and issues.
• Coordinate with multiple departments to provide the best customer experience possible.
• Identify opportunities to enhance the customer experience and/or the Staccato brand.
• Manage and respond to online inquiries through Salesforce in accordance with Company guidelines.
• Have a thorough knowledge of the Company’s products, services, and systems. 
• Recommend product and systems improvements based on customer feedback.
• Deliver exceptional customer service through phone, email, and social media, constantly striving to improve the experience for our customers
• Be an advocate for our customers to ensure each customer's consistent and valuable experience.

QUALIFICATIONS

• High school diploma or equivalent is required. 
• 1+ years of customer service experience is preferred. 
• Strong organizational skills and ability to multitask in an active environment.
• Outstanding interpersonal skills and empathetic demeanor; able to relate to and work with people well inside and outside the Company.
• Excellent written and oral communicator.
• Good understanding of personal computers and Microsoft Office programs (especially Excel, Word, and Outlook) 
• Salesforce and/or CRM experience preferred and experienced with data and customer order entry.
• General comfort learning new software systems as necessary to accomplish goals.
• Proven ability to be adaptable and prioritize competing demands that will provide the highest customer service and response level.
• Innovative and solution-minded, Customer Obsessed attitude
• Knowledge of firearms is a plus.

COMPENSATION AND BENEFITS

We offer a competitive and attractive package of compensation and benefits, including health insurance, 401(k) plan, paid vacation, sick pay, and holidays. In addition, as a Staccato team member, you enjoy discounts on Staccato products.

*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.