Customer Experience Representative

JOB SUMMARY: The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise  with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.

 ESSENTIAL FUNCTIONS OF THE JOB:

• Process customer orders


• Answer phone or email inquires


• Provide product information and meet service requests


• Track orders and coordinate correction of orders


• Process inquiries on shipping status, pricing or invoicing information, and various website questions


• Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction


• File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage.

Local Candidates Only **No Relocation Assistance Provided**

 QUALIFICATIONS:

• Strong written and oral communication skills


• Detail and task-oriented and possess creative problem-solving skills


• Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.


• A team player with strong computer skills


• Highly motivated, strong work ethic, sense of urgency, and is a self-starter


• Post-secondary education or college degree preferred

COMPENSATION: Starting at $18/hour. Based on experience and qualifications

BENEFITS: M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.

WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime.