Customer Experience Representative BDC

Description

Job Responsibilities:

• Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
• Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
• Maintain an ongoing customer database to capture repeat business
• Keep website up-to-date with vehicle specifications and availability
• Schedule appointments with interested buyers for test drives and delivery of vehicles
• Disclosing terms of sales with consumers and reviewing sales with dealership management

Compensation & Benefits:

This is an hourly position paying $16.00-$20.00 per hour. Starting pay is determined based on several factors, which can include the candidate’s experience, qualifications, skills, education, and geographic area. 

Additionally, this position is eligible to receive a bonus as part of the compensation package. Potential bonus varies based on individual performance metrics and role-specific targets.  All new hired reps start at level one during training.

We’re proud to offer a variety of benefits to both our full-time and part-time employees! This full-time position is eligible for the following benefits:

• Health Insurance, Dental, & Vision Insurance 
• Company-Paid Life, Short-Term Disability, and Occupational Accident Insurance 
• AFLAC – Supplemental insurance offerings available to employees 
• Employee-Structured Pricing for New and Used Vehicles (full-time employees only)
• Employee Discount – Our team employees receive a discount on labor and part purchases at our facilities. 
• Paid-Time-Off – Providing employees time away from work to recharge their batteries is important to us! 
• Holiday Pay – Full-time employees receive a paid holiday for our 6 company recognized holidays which include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. 
• Employee Assistance Program – unlimited phone access to legal, financial, and work-life services 
• Degrees@Work – Providing full-time employees the opportunity to earn a college degree at no cost!

Jump into the driver’s seat of your career and apply today! EEO/AA

Requirements

Job Requirements:

The ideal candidate has customer service and/or a general sales background of some sort, is a hard-working professional with experience providing exceptional customer service and looking to make a career change, or a college graduate looking to pursue a career in sales.

• Previous customer service experience
• Previous call center and/or Internet sales experience a plus
• Sales experience is a plus, NOT required
• CRM experience a plus
• Requires strong communication skills in order to work most effectively with customers
• Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-date
• Excellent follow through and follow up skills
• Bilingual a plus!

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.