Customer Experience Specialist

Company : Temo Sunrooms

Job Type : Full Time

Clinton Township, Mi

Number of Applicants

000+

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Job Description - Customer Experience Specialist

Position title	Department	Reports to
Customer Experience Specialist	Administration	Assistant General Mgr.
Employment status	FLSA status	Effective date
☐ Temporary ☒ Full-time ☐ Part-time	☒ Nonexempt ☐ Exempt	September 15, 2025

Summary/Objective: Luxury Backyard Living/Temo, Inc. is recruiting for a Customer Experience Specialist is responsible for providing a highly engaging and customer-focused experience across multiple channels, including the showroom, telephone, website, and social media platforms, while also supporting and executing a range of administrative tasks.

Essential Functions/Responsibilities:

Handle and route all incoming customer calls, ensuring they are directed to the appropriate personnel.
Welcome customers, schedule appointments, and conduct follow-up calls to ensure project completion and customer satisfaction.
Respond to customer inquiries across multiple platforms, including phone, email, social media, and chat, in a timely and professional manner.
Coordinate with other departments such as Sales, Design, and Installation to ensure a seamless service delivery.
Provide general administrative support to the team.
Proactively identify customer needs and take steps to ensure a positive experience.
Stay educated on Luxury Backyard Living’s products, features and offering to provide knowledge support.
Perform other duties as assigned.

Education and Experience:

High School or equivalent degree preferred.
Two (2) years’ experience as a customer experience specialist, or a similar customer support role, and/or administrative role.
Must be able to read and comprehend printed order sheets and perform basic math calculations (addition and subtraction).
Experience with building permit process, a plus
Proficiency in ERP, CRM systems, and Microsoft Office Suite.
Strong verbal and written communication skills.
Experience with Canva is a plus.
Knowledge of home improvement products and services, a plus.
Knowledge of social media marketing, a plus.

Physical Demands:

Work with hands and fingers daily; keyboarding.

Work Environment:

The position is in an office setting with extended periods working on a personal computer.
Occasionally visits to manufacturing area, which may be exposed to noise, smells, heat, etc.

Original job Customer Experience Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Experience Specialist

Job Description - Customer Experience Specialist

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