Customer Experience Specialist

Company : Temo Sunrooms

Job Description - Customer Experience Specialist

Position title	Department	Reports to
Customer Experience Specialist	Administration	Assistant General Mgr.
Employment status	FLSA status	Effective date
☐ Temporary ☒ Full-time ☐ Part-time	☒ Nonexempt ☐ Exempt	September 15, 2025

Summary/Objective: Luxury Backyard Living/Temo, Inc. is recruiting for a Customer Experience Specialist is responsible for providing a highly engaging and customer-focused experience across multiple channels, including the showroom, telephone, website, and social media platforms, while also supporting and executing a range of administrative tasks.

Essential Functions/Responsibilities:

Handle and route all incoming customer calls, ensuring they are directed to the appropriate personnel.
Welcome customers, schedule appointments, and conduct follow-up calls to ensure project completion and customer satisfaction.
Respond to customer inquiries across multiple platforms, including phone, email, social media, and chat, in a timely and professional manner.
Coordinate with other departments such as Sales, Design, and Installation to ensure a seamless service delivery.
Provide general administrative support to the team.
Proactively identify customer needs and take steps to ensure a positive experience.
Stay educated on Luxury Backyard Living’s products, features and offering to provide knowledge support.
Perform other duties as assigned.

Education and Experience:

High School or equivalent degree preferred.
Two (2) years’ experience as a customer experience specialist, or a similar customer support role, and/or administrative role.
Must be able to read and comprehend printed order sheets and perform basic math calculations (addition and subtraction).
Experience with building permit process, a plus
Proficiency in ERP, CRM systems, and Microsoft Office Suite.
Strong verbal and written communication skills.
Experience with Canva is a plus.
Knowledge of home improvement products and services, a plus.
Knowledge of social media marketing, a plus.

Physical Demands:

Work with hands and fingers daily; keyboarding.

Work Environment:

The position is in an office setting with extended periods working on a personal computer.
Occasionally visits to manufacturing area, which may be exposed to noise, smells, heat, etc.

Original job Customer Experience Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Customer Experience Specialist Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Customer Experience Specialist

Job Description - Customer Experience Specialist

Similar Customer Experience Specialist Jobs in the US

Mobile Apps