Customer Experience Specialist

Job Title: Customer Experience Specialist

Location: Nashville, TN or Los Angeles, CA

Department: Customer Experience

Compensation: $50,000–$60,000 annually + benefits

Schedule: Full-time, Monday - Friday (9 a.m.–5 p.m. CST)

About Us

Join the team behind the nation’s most iconic photobooths.

At Majestic Photobooth, we create unforgettable photo experiences for brands, venues, and events across the country. Whether it’s a high-end brand activation in NYC or a neighborhood bar in Nashville, our booths bring people together and make moments last.

The Role

We’re growing fast — and as we scale our national footprint, we’re hiring a Customer Experience Specialist to help us deliver a first-rate customer experience across our long-term and event-based photobooth programs. You’ll be the friendly, organized, and detail-oriented go-to for clients who reach out via phone, text, or email. You’ll manage in-house event onboarding, assist with client reporting, and help keep our systems running smoothly across HubSpot, Google Drive, and Notion.This role reports directly to the Customer Experience Manager and collaborates closely with our Support, Design, Finance, and Operations teams.

What You’ll Own

• Day-to-day communication with customers via phone, text, and email, ensuring quick, friendly, and professional responses
• Coordination of in-house event bookings and client onboarding across HubSpot, Google Drive, and Notion
• Collaboration with the Design, Support, and Operations teams to ensure smooth event execution and client satisfaction
• Assistance with monthly client reporting, data tracking, and payment coordination
• Processing Certificates of Insurance (COIs) and maintaining organized digital records
• Support for the Customer Experience Team’s ticketing, documentation, and internal workflows
• Special projects and initiatives that improve the customer experience and help Majestic scale

You Might Be a Great Fit If…

• You love helping people and making every customer interaction feel smooth and effortless.
• You stay calm under pressure and keep things organized, even when juggling multiple requests.
• You take pride in being the go-to person who gets things done — accurately, quickly, and with care.
• You’re detail-oriented and always looking for ways to make systems and processes more efficient.
• You communicate clearly, follow through on what you say, and never let things fall through the cracks.
• You’re tech-savvy and comfortable learning new tools like HubSpot, Notion, or Aircall.
• You bring positive energy to your team and believe that smiles are contagious.

What We’re Looking For

• 2+ years in a customer service, administrative, or event coordination role
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and follow through on commitments
• Proficient in Google Workspace (Docs, Sheets, Slides, Calendar)
• Experience with HubSpot, Notion, or Aircall is a plus
• Comfortable managing multiple tasks independently and taking initiative
• Prior experience in a creative, fast-paced, or startup environment a plus

Why Work at Majestic?

We’re building the future of photobooths—fusing tech, design, and nostalgia to create unforgettable experiences at events and venues across the country.

At Majestic, you’ll find a mission-driven team that values collaboration, personal ownership, and getting a little better every day. We move fast, support each other, and believe that even internal roles have the power to spark joy. If you thrive in organized chaos, live by a good checklist, and get energy from turning ideas into action and keeping things and people moving, you’ll feel right at home here.

What we offer:

• Health Insurance Stipend
• Paid Parental Leave
• PTO + Holidays
• Professional Development Opportunities
• Unlimited Photobooth Photo Sessions (of course!)

If you're excited about building systems, supporting people, and helping an ambitious team scale smoothly, we’d love to meet you!

Growth Potential

While this is a critical, ongoing role within the Customer Experience Team, we’re big believers in internal growth. Over time, this position could evolve into tracks such as:

• Client Success Lead – managing customer relationships and driving long-term account success
• Customer Operations Specialist – owning systems, data, and process improvements across teams
• Event Operations Manager – overseeing large-scale client activations and booth performance
• Customer Experience Manager – leading the team that delivers our signature client experience

We’re open to shaping the path based on your strengths and interests, as long as the core mission of creating joyful, seamless customer experiences continues to be supported.

How We Work

At Majestic, we believe in ownership, continuous improvement, and crafting joyful experiences—for our clients and our team. We value:

• Progress over perfection (Better Every Day)
• Problem-solving at the source (Find the Root)
• A true ownership mindset (Own It)
• Positive energy in every interaction (Smiles Are Contagious)
• Unforgettable quality in everything we do (Make It Majestic)

If that sounds like a culture you’d thrive in, we’d love to hear from you.

Next Steps 

Ready to bring your organization skills, customer service savvy, and positive energy to a team that makes people smile for a living?

Click “Apply” to submit your resume and a short note about why this opportunity excites you.

Bonus points if you include a short video (1–2 minutes max) introducing yourself and sharing:

• Why you’re excited about this role
• A memorable customer experience you’ve created or been part of
• What it means to you to “make it majestic”

Totally optional — but we love putting faces to names and seeing the energy you’d bring to the Customer Experience Team!