Customer Experience Specialist

Window World is the largest window replacement company in the United States and we are looking for highly motivated and energetic sales professionals to turn an abundance of leads into happy customers. The sales consultant is responsible for providing customer support and lead generation. Window World is backed by JD Power and Associates as the #1 window company in America. Window World carries more 3rd party quality endorsements than any other company nationwide. THIS IS NOT A REMOTE POSITION! This position will be open in the middle of February.

Responsibilities:

• Report to the office on a daily basis


• Facilitate lead generation through events, Hatch, and inbound leads via customer calls and walk-ins


• Conduct all rehash calls including Did Not Sell (DNS), cancellations and no shows


• Direct all new quotes to the General Sales Manager to be distributed between the Sales Team


• Maintain a clear and updated Hatch board for Atlanta, Central, and Huntsville


• Respond to all store and customer emails within a 24-hour period


• Perform outbound calls as requested by the Assistant Director of Customer Experience


• Ensure that all stores have an acceptable cancellation rate


• Responsible to be present at all home shows and festivals for Atlanta, Central, and Huntsville


• Perform Window World sales demonstration


• Identify, discuss, and provide resolution for customer concerns


• Provide customer support and follow up throughout the customer project


• Work with customer service specialist to uphold the highest customer service standards
  


• Keep a clean and tidy show room for all potential guests


• Assist all customers that enter the store with a friendly demeanor and positive attitude

Skills/Qualifications:

• Independent worker who prefers to work alone


• Excellent computer skills


• Enhanced written communications skills


• Drive to stay focused and efficient


• Charismatic and engaging phone personality


• Ability to engage in meaningful conversation and build rapport


• Strong negotiation skills


• Strong communicator


• Motivated and hungry
  

Benefits:

• Company wide bonus potential


• Paid time off


• Health insurance


• Dental insurance


• 401(k)


• Retirement benefits or accounts


• Gym memberships or discounts