Customer Experience Specialist

At Mobius Mobility, we’re not just building technology—we’re redefining freedom. Our mission is to empower individuals with mobility challenges to live life on their own terms. We do this through the ibot® Personal Mobility Device, a marvel of engineering that climbs stairs, navigates rough terrain, and elevates users to eye-level—all with grace and independence.

We are seeking a Customer Experience Specialist to set the tone for our customers’ experience with our product and team. This role is responsible for supporting company activities related to customer acquisition, sales, training, support, and service, ensuring a seamless and positive interaction at every touchpoint.

Responsibilities:

• Support high volume of customer e-mail correspondence, telephone calls
• Utilize CRM software to document, manage and track user contacts
• Support customer onboarding, working with customers, prescribing clinicians, trainers, suppliers and internal Mobius staff to ensure success
• Maintain and improve existing customer relationships
• Respond to user inquiries in timely manner
• Implement calendar management and scheduling for user training and product demonstrations
• Complete sales orders in timely manner, ensuring all required documentation is complete
• Thrive in a fast paced, professional, customer-oriented company
• Assist the Customer Support Team when additional administrative help is needed

Required Qualifications:

• AS degree or equivalent
• 2 years minimum of experience in a customer service/support role
• Outstanding customer service skills and ability to maintain a high level of quality and responsiveness
• Ability to explain insurance requirements and coverage with clarity and patience.
• Experience with handling customer complaints
• Ability to maintain confidentiality when provided with sensitive information
• Ability to prioritize work and multi-task effectively
• Good computer skills including proficiency using Microsoft Office (Word, Excel, PowerPoint)
• Excellent written and verbal communication skills – internally and externally
• Ability to work as part of a team and provide support to departmental and company goals
• Valid and current driver license

Preferred Qualifications:

• Experience with Salesforce CRM
• Medical billing and coding experience
• Medical device and/or working with the disability community experience

Physical Requirements:

• Ability to complete all tasks that require the use of a computer and office equipment
• Ability to move throughout the building and grounds and communicate with employees, customers and others
• Ability to move items weighing up to 30 lbs.
• Ability to travel as needed both domestically and internationally