Customer Experience Specialist

Job Description

Insight Global is looking for a Customer Experience Product Manager to join on of our largest telecommunications clients. You will be joining the Experience Management team responsible for the Onboarding, Shopping and Managing journeys of consumers. This person is responsible for understanding customer needs, working with stakeholders and leading the team to implement exceptional customer experiences across the customer lifecycle. As the lead Customer Experience Product Manager your goal is to develop, identify and implement strategies to drive growth, increase revenue, reduce cost and improve experiences for customers. You will be analyzing customer behavior data to identify insights on performance and opportunity to developing a customer first strategy and roadmap to transform initiatives into customer experiences. We are seeking an individual with experience leading a team in a fast paced environment to ensure the group is meeting deadlines.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Skills and Requirements

7+ years of enterprise experience as a Product Owner working on Ecommerce platforms

Cross functional ability to partner with stakeholders and design teams to drive end to end projects

Strong knowledge of customer experience journeys and customer lifecycle

Experience using Jira and Confluence for User Stories null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].