Customer Experience Specialist (Bilingual) - Customer Service Representative

*Must be Bilingual, speak, English -Spanish to apply*

• 
  Ensure
  service delivered to our customers meets Key
  Performance Indicators (KPI’s)
  
  
  

• 
  Coach
  and mentor agents; probe for understanding, use
  decision -support tools and resources to ensure
  departmental goals are met
  
  
  

• 
  Listen
  attentively to agent needs and concerns;
  demonstrate empathy while maximizing opportunity
  to build rapport with the agents to ensure
  departmental goals are being met
  
  
  

• 
  Maintain basic knowledge
  of Solar Works Energy’s products and
  services
  
  

• 
  Schedule appointments
  for customers with Solar Works Energy
  Experts
  
  

• 
  Participate in
  activities designed to improve customer
  satisfaction and business performance
  
  
  

• 
  May
  offer additional products and/or services
  
  
  

• 
  Appropriately notating
  accounts as required
  
  
  

• 
  May
  respond to customer inquiries by sending them
  published materials or other relevant
  information via email