Customer Experience Specialist | Interval Flexpath Opportunity | Several Shift Options

Description

Join Our Team at POLYWOOD® – Your Future Awaits!

Work now through the end of the summer - $1000 Thank You incentive at the end of peak season

Customer Experience Specialist – Interval Flexpath Opportunity

Our ideal Customer Experience team member has excellent communication skills, is passionate about helping others, and serves as an ambassador for the POLYWOOD® brand.

Pay:

$18-20 p/h (based on experience)

$1000 Thank You Incentive at the end of the summer

Monday thru Friday Schedule Options:

8a-5p

10a-7p

3p-7p

4p-7p

--------------------------------------------------

About us:

Are you inspired by innovation, continuous improvement, rapid vertical growth, and genuine, forward-thinking culture? Do you want to help families and communities connect to the great outdoors—all while doing something meaningful for future generations? Join our team at POLYWOOD, the leading brand of sustainable outdoor furniture.

POLYWOOD is a U.S.-based company that proudly operates from our original headquarters in Syracuse, Indiana, with an additional facility in Roxboro, North Carolina, and a burgeoning remote workforce. Since day one, we've upheld our founder’s original mission of stewardship by designing, engineering, and building beautiful outdoor furniture using sustainable materials, including landfill- and ocean-bound plastics, all with a zero-waste mindset. Our positive and inclusive culture is best described by our teams as an atmosphere of energy — a place where there is trust among each other and ongoing opportunity. Pair that with competitive pay and a suite of benefits, and you've got yourself a truly unique place to work. If you’re ready for an exciting and fulfilling career, explore our available job opportunities today.

About the Role:

Are you motivated, customer-focused, and thrive in a collaborative, fast-paced environment? As a Customer Experience Specialist, you'll be the voice of POLYWOOD®—responding to inquiries, solving problems, and ensuring our customers receive the exceptional service they deserve.

Key Responsibilities:

• Engage with customers via email and chat, delivering timely and professional responses.
• Provide detailed product information, including pricing, availability, and recommendations.
• Process orders, returns, and warranty claims with precision and efficiency.
• Resolve customer concerns to ensure high satisfaction levels.
• Collaborate with internal teams to address and fulfill customer needs.

What We’re Looking For:

• Exceptional communication and interpersonal skills.
• Ability to multitask, prioritize, and adapt in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Comfort using computer programs and navigating systems efficiently.
• Customer service experience is preferred but not required.

Why You’ll Love Working with Us:

• Flexibility That Fits Your Life: Align your career with your personal goals through our Interval Flexpath option.
• A Positive Team Environment: Be part of a supportive and collaborative culture that values every team member.
• Growth Opportunities: Develop your skills and discover new pathways within a growing, sustainability-focused company.
• Meaningful Impact: Join a team that’s as committed to our customers as we are to the planet.

--------------------------------------------------

POLYWOOD® Interval Flexpath Highlights:

What We Offer:

• Full-Time Work in Peak Season:
  • 40 hours per week during the Spring and Summer.
  • 0 hours per week in the Off-Season (Fall and Winter).
• Peak Season Perks:
  • Holiday Pay for Memorial Day and Independence Day.
  • Annual merit increase in your hourly pay rate every year you return.
• Welcome Back Bonuses:
  • $500 Bonus on your first paycheck of the season to celebrate your return.
  • $500 Bonus on your fourth paycheck to end the month on a high note.
• Before You Go Bonus:
  • $1,000 Bonus on your last paycheck of the Peak Season to ease the transition into the Off-Season.
  • Available to employees who start before May 1st.
• Benefits Coverage:
  • During Peak Season: Full suite of benefits.
  • During Off-Season: Continued access to medical, dental, and vision insurance.
  • 401(k) eligibility, with contributions resuming as soon as you return.
  • Free gym membership to our local gym partner(s). Varies by location.
• Opportunities for Growth:
  • Merit increases, career development, and leadership pathways.
• Community and Events:
  • Invitations to employee events and opportunities to connect with the team year-round.

Join us for a role that offers flexibility, rewards, and a supportive community, all while being part of a team that values your contributions!

Want to learn more about POLYWOOD® Flexpath Careers? Click here to view flyer.

--------------------------------------------------

Ready to Make a Difference?
If you’re passionate about delivering amazing customer experiences and want to be part of a forward-thinking team, apply now to join POLYWOOD® as a Customer Experience Specialist. Let’s build something incredible together.

What are you waiting for? Apply for a POLYWOOD® Flexpath Career Opportunity NOW!

--------------------------------------------------

POLYWOOD® Flexpath Career Opportunities

At POLYWOOD®, we offer flexible career paths to fit your lifestyle. Whether you’re looking for full-time, seasonal, or something in between, our Flexpath options are designed to provide flexibility, growth opportunities, and a strong work-life balance. Explore the different roles we are hiring for in Production, Shipping, Sewing, and Customer Experience , and find the career that works best for you!

• POLYWOOD® Continuous Flexpath:
  Full-time during peak season (40+ hours per week) and 24 hours per week during the off-season (Tuesday–Thursday), with additional pay for an extra day worked each week. This option offers year-round employment with full benefits and flexibility.
• POLYWOOD® Interval Flexpath:
  Full-time work during peak season (spring and summer) with time off during the off-season. This path includes year-round insurance coverage and bonuses, such as a $1,000 "Thank You" bonus at the end of the season and a $1,000 "Welcome Back" bonus when you return.
• POLYWOOD® Seasonal Opportunities:
  Seasonal positions are available during peak season for short-term work with flexible hours, providing a great option for those who don’t need year-round employment.
• POLYWOOD® Part-Time Flexibility:
  SHIPPING DEPARTMENT ONLY. Shipping offers 4 or 6 hour shifts for those looking for flexible, part-time work during the peak season.

--------------------------------------------------

POLYWOOD® is an equal opportunity employer. POLYWOOD® evaluates qualified applicants without regard to characteristics protected by federal, state, or local laws.

customer service, engagement specialist, account manager, part time, customer experience, seasonal

#ZR