Customer Experience Specialist (Leasing/Customer Service)

Join us for an in-person Hiring Event at Pavilions Apartments in Albuquerque, NM. No appointment is necessary! Stop by anytime from 12-4pm on Thursday, May 21st, and interview with our hiring team.

Where: Pavilions Apartments | 11600 Academy Rd NE, Albuquerque, NM 87111

When: Thursday, May 21st from 12-4pm

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Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Pavilions Apartments in Albuquerque, NM. 

In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours. 

As a Customer Experience Specialist you:

• Put your upbeat attitude, communication skills, and creativity into action.


• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.


• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.


• Answer all phone calls to the property and take detailed notes and information.


• Ensure apartments are ready to show daily and for upcoming move-ins.


• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.


• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.


• Assist in planning community events and social media marketing.


• Organize package room daily as packages are delivered.


• Maintain community-related communications and vendor relationships.


• Begin to kick start your career with room to grow into future management positions.

Compensation & Benefits 

• Competitive base pay and quarterly bonus structure! 


• Full health, vision, dental, life, and disability benefits - available within 1-30 days!


• Generous 401k and HSA Company match!


• Paid time off – eligible for 3 weeks (120 hours) in 1^st year!


• 10.5 paid holidays! 

Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can’t wait to see you welcome customers to their Home at Last!