Customer Experience Team Member (Weekday Mon-Thurs)

Description

Job Summary:

At Nellis Auction, our Customer Experience Team is essential to the success of our operations and the satisfaction of our customers. As a member of this dynamic team, you will play a crucial role in enhancing the overall customer experience. Your responsibilities will include greeting and assisting customers, ensuring they receive their orders efficiently, and maintaining a safe and organized lot. Each team member works together to create a seamless and positive experience for our customers, whether interacting directly or working behind the scenes. Join us in a fast-paced, rewarding environment where your enthusiasm and dedication will make a real difference every day.

Key Responsibilities of the Customer Experience Team:

Safety Advisor:

• Direct and manage parking lot traffic to ensure safety for both customers and employees.
• Assist customers in parking and navigating the lot.
• Maintain a safe environment by enforcing safety protocols.

Lot Attendant:

• Serve as the first point of contact for customers, ensuring a positive initial interaction.
• Check-in customers efficiently and answer any questions they may have.
• Facilitate the transition from check-in to load-out.

Load Out:

• Assist customers in receiving their orders by gathering and delivering items to their vehicles.
• Ensure orders are accurate and delivered in a timely manner.

Returns Clerk:

• Process customer returns, ensuring items are ready for resale or appropriately sorted.
• Issue same-day refunds and resolve any return-related issues.
• Identify and separate unsellable items from those that can be relisted.

Reason for Position:

This position is crucial for Nellis Auction as it ensures a seamless and positive experience for our customers, enhancing both customer satisfaction and operational efficiency.

Value Creation for Our Customers:

• Provide a friendly and efficient check-in and check-out process for our customers.
• Ensure the safety and well-being of all customers on the lot.
• Quickly and accurately process returns and issue refunds.
• Assist customers in receiving their orders promptly and accurately.

Value Creation for the Company:

• Enhance customer satisfaction and loyalty through exceptional service.
• Maintain a safe and organized lot, reducing potential liabilities.
• Efficiently manage returns to optimize inventory and sales.
• Support smooth operational workflows, increasing overall efficiency.

Job Responsibilities:

• Manage lot safety and direct traffic.
• Check-in customers and provide initial assistance.
• Facilitate order load-outs.
• Process and manage customer returns.
• Maintain a positive and professional demeanor.
• Adhere to company safety and operational policies.
• Collaborate with team members to ensure seamless service.
• Address customer inquiries and resolve issues promptly.
• Ensure accuracy in all customer interactions and transactions.

What We Offer:

• Competitive salaries with significant career growth opportunities
• Paid Time Off, Sick Pay, Holiday Pay
• Paid parental leave
• Medical, dental, and vision benefits
• 401(k) with 4% match after one year of employment

About Nellis Auction:

Nellis Auction is a family business and an Equal Opportunity Employer (EOE) with locations in Nevada, Arizona, and Texas, with new locations opening soon. Our mission is to perfect the auction experience through innovation and building trust. We thrive on challenges and empower our team to shape the future of e-commerce. We value creativity, innovation, and hard work. Together, we’ll reshape what’s possible in the world of online auctions.

Please click this link to browse our website to get an idea of what our auction listings look like today: www.nellisauction.com

Requirements

• Strong multitasking abilities and flexibility in switching roles.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Positive attitude and professional demeanor.
• Attention to detail and accuracy in all tasks.
• Ability to work collaboratively within a team.
• Previous experience in customer service or related fields is a plus.
• Must be able to stand, walk, and lift items throughout the shift.