Customer Intake Coordinator

Job Description: Customer Intake Coordinator

Location: St. Louis, MO

At Streib, we believe great service starts with the first call. We’re committed to creating a seamless experience for our customers by connecting them quickly and efficiently to the right team members. As a growing electrical services company built on trust, craftsmanship, and strong relationships, we’re looking for someone who takes pride in being helpful, responsive, and organized. Join a team where every conversation makes an impact.

Solution Focused

Teamwork

Reliability

Excellence

Integrity

Be Streib

The Customer Intake Coordinator is the first point of contact for all incoming phone calls to the company. This role is responsible for answering calls promptly and professionally, identifying the reason for each call, and routing it to the appropriate department, team, or individual. You’ll ensure no inquiry gets lost in the shuffle and help maintain our standard of responsiveness and reliability. While this role is primarily phone-focused, it serves a vital administrative function in supporting the overall customer and internal team experience.

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  Answer and manage all incoming calls across the company

  
  


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  Listen carefully to understand the customer’s needs and determine the best internal contact or department to route the call

  
  


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  Use internal directories, call lists, and software systems to ensure accurate routing and handoffs

  
  


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  Take messages or log call details for follow-up when the correct contact is unavailable

  
  


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  Maintain a calm, friendly, and professional tone in all interactions

  
  


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  Act as a friendly front door to the company, helping callers feel heard and supported

  
  


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  Occasionally assist with minor admin tasks related to call logs or team coordination (as time allows)

  
  

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  Experience in customer service, reception, or administrative support preferred

  
  


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  Excellent verbal communication and listening skills

  
  


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  Strong ability to multi-task and stay calm under pressure

  
  


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  Comfortable using phone systems and basic computer tools

  
  


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  Friendly, proactive, and team-oriented mindset

  
  


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  Reliable and punctual with a commitment to consistent call coverage

  
  

Full-time, Monday–Friday

Typical hours: 8:00 AM–4:30 PM (schedule to vary depending on business needs)

Exceptional Benefits:

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  100% paid medical, dental, and life insurance for employees and their children

  
  


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  401(k) with 100% match up to 3%

  
  


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  Paid Time Off and holidays, including extended Christmas Break

  
  

Supportive Culture:

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  Join a close-knit, respectful team where your voice matters

  
  


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  Receive training to grow your skills and responsibilities over time

  
  

Impactful Work:

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  Be the calm, helpful voice on the other end of the line that sets the tone for every customer experience

  
  

“We don’t just build projects; we build people.”

Join the Tribe and Go with Streib.