Customer Journey Analytics (CJA) Developer

Position Overview

The Customer Journey Analytics (CJA) Developer is responsible for implementing, configuring, and maintaining analytics solutions within Adobe Customer Journey Analytics. This role focuses on supporting Adobe Analytics (AA) to CJA migration initiatives, rebuilding analytics components, and ensuring reporting accuracy within the CJA Workspace environment.

Because migration utilities do not fully translate AA Workspace components into CJA, this role requires hands-on expertise recreating projects, segments, and calculated metrics directly within the CJA interface. The developer must understand Adobe Analytics administrative configurations — including marketing channels, processing rules, and classifications — to ensure continuity of measurement and reporting logic.

You will work closely with analytics teams, data engineers, and solution architects to deliver accurate and scalable analytics implementations that support enterprise reporting and insights.

Key Responsibilities

Workspace Development & Implementation

• Build and maintain projects within CJA Workspace

• Recreate AA Workspace projects manually in CJA

• Develop and configure segments, filters, and calculated metrics

• Optimize projects for performance, clarity, and usability

Migration Execution Support

• Execute component recreation for AA → CJA migrations

• Validate component parity between AA and CJA environments

• Identify gaps introduced by migration utilities and resolve them

• Support documentation of recreated logic and configurations

Adobe Analytics Configuration Interpretation

• Understand and apply AA administrative configurations including:

  • Marketing channel rules

  • Processing rules

  • Classifications

• Translate configuration intent into CJA reporting structures

• Assist in identifying configuration dependencies impacting migration

Data Validation & Quality Assurance

• Validate reporting outputs and metric accuracy

• Troubleshoot discrepancies between AA and CJA reports

• Conduct QA across projects, segments, and calculated metrics

• Ensure alignment with governance and naming standards

Collaboration & Delivery

• Partner with analytics teams to implement reporting requirements

• Work with data engineering teams on dataset readiness and validation

• Support architects and leads during migration planning and execution

• Maintain technical documentation and tracking plans

Required Skills & Experience

Platform Expertise

• Hands-on experience with Adobe Analytics Workspace

• Experience building projects within Customer Journey Analytics

• Familiarity with AA → CJA migration processes

• Understanding of event-based analytics and dataset-driven reporting

Adobe Analytics Knowledge

• Marketing channel configuration concepts

• Processing rules and classifications

• Segment and calculated metric creation

• Workspace project structure and optimization

Technical & Analytical Skills

• Strong troubleshooting and validation abilities

• Attention to reporting accuracy and detail

• Ability to translate business requirements into analytics components

• Clear documentation and communication skills

Preferred Qualifications

• Familiarity with Adobe Experience Platform datasets and schema concepts

• Exposure to Web SDK or digital data collection frameworks

• Experience supporting enterprise analytics implementations

• Experience working within MarTech ecosystems

What Success Looks Like

• Accurate recreation of analytics components in CJA

• Reliable and user-friendly Workspace projects

• Minimal reporting discrepancies post-migration

• Strong collaboration with analytics and engineering teams

• High confidence from stakeholders in data accuracy

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***Candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected].

California applicants: Please click here for CCPA disclosures.