Customer Journey Specialist

Description

Customer Journey Specialist

Job Summary:

At LinkUs, we’re proud to be an Employee-Owned Company dedicated to delivering exceptional value to our customers through top-tier service. Our team is driven by a “Can Do” and attitude, with a strong focus on collaboration and achieving success together. We are committed to integrity, hard work, loyalty, and providing quality customer service and solutions. We adapt, overcome, and win as a team!

We are looking for a dynamic and enthusiastic individual to join our Customer Support Center team! As a vital part of our support structure, this team serves as the hub for the Field Operation team across seven states. This position is set in a call center environment where you will interact with technicians and customers via phone and a variety of computer systems. This is a fast-paced role with high call volume that offers both challenges and rewards. This position also has sales incentive opportunities. If you’re eager to learn and grow, this is the perfect team for you!

What's in it for you?

• Starting Pay: $18–$21/hr (depending on experience)
• Schedule: To be discussed during the interview process
• Benefits: Medical, dental, vision, Short-term and Long-term disability, AD&D and Life, Critical Illness, Accident, PTO, and joining the ESOP! 
• Advancement for the right person - Grow your career!

Key Responsibilities:

• Serve as a point of contact between field technicians and customers
• Handle high-volume inbound and outbound calls
• Use multiple computer programs to input and track service requests
• Provide exceptional customer service and problem-resolution
• Offer solutions to customers – new products, new internet, new services, etc.  
• Work collaboratively with team members to ensure timely and effective solutions
• Other tasks as assigned

Qualifications:

• Proficiency with Microsoft Office Suite, including Excel
• Typing speed of at least 40 words per minute
• Previous experience in customer service, call centers, or sales roles
• Bilingual skills are a plus
• Strong communication and interpersonal skills
• Eagerness to learn, grow, and adapt in a fast-paced environment

We’re excited to meet a motivated team player who shares our values and is ready to contribute to our mission. Join LinkUs and be a part of a winning team!