Customer Logistics Specialist

RESPONSIBILITIES

Customer Account Administration

• Solicit Customers, enter all customer loads into system, and build relationships with all customers, shippers and consignees.


• Communicates with customers via email, telephone, fax etc.


• Identifies and corrects deficiencies with customer orders


• Assists sales managers with assigned accounts


• Tracks transportation when needed (i.e., delivery time, pick-up time, etc.)


• Analyzes daily/weekly queries and reports related to customer accounts


• Maximize negotiated rates with all customers; communicate all service needs with sales, driver managers, and drivers.

Order Processing

• Make sure all customer window times, directions, phone numbers, billing information, and all other data needed to perform customer loads properly are entered into our system


• Manage customer on-time pick up and on-time delivery

Enters standard business orders by receiving order via email/telephone/fax

• Handles special customer-specific documentation needs


• Reviews orders for errors


• Logs all incoming faxed orders

Order Issue(s) Resolution

• Analyzes issues with orders using Order User Hold Report


• Resolves issues by communicating with other departments regarding customer needs


• Revises orders when needed


• Releases resolved orders


• Processes RMAs

Equipment Utilization

• Book enough business to hit utilization numbers needed to make company plan, minimize deadhead on all trucks,  manage trailer pools as needed

Policies and Procedure Management

• Ensure all DOT safety rules and hours of service policies are followed as well all company policies and procedures

EDUCATION AND EXPERIENCE

• High School Diploma


• 1 year working with public (pre. customer service or food service)


• Computer skills - Microsoft Windows, MS Office (especially Excel)


• Computer entry experience valuable, but not required

KNOWLEDGE, SKILLS, AND ABILITIES

• Carefulness


• Cooperation


• Customer Service Orientation


• Sociability


• Striving


• Teamwork


• Work Discipline


• Good communication skills


• Quick learner


• Ability to prioritize


• Multi-task oriented


• Proactive

SUPERVISORY RESPONSIBILITIES

Direct: None

Indirect: None

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• To perform this job successfully, the physical demands listed are representative of those that must be met by an employee


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


• While performing the duties of this job:


• The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing


• The employee must be able to use fingers to constantly operate a computer or other type of office equipment


• The employee in this position must be able to regularly walk


• The employees must be able to use hands to handle and feel


• The employee must be able to reach with both hands and arms


• The employee must be able to visually detect, perceive, or recognize in near and far distances


• The employee must be able to converse or convey with other individuals


• The employee may occasionally be required to bend, crouch, or crawl in tight knit spaces, such as under desks to make equipment connections


• The employee bay occasionally have to climb latters and be exposed to heights (i.e.: rooftop)


• The employee may occasionally lift/carry items as heavy as 60 pounds


• The employee must be able to work outside in various weather conditions (i.e.: rain, snow, heat)

JOB COMPETENCIES

• Ethics/ Integrity/ Trust

• Attitude and Commitment

• Diversity

• Customer Service

• Company Engagement

• Quality

• Cost Consciousness

Other

• Responsible for monitoring, record keeping and taking appropriate actions for specific Food Safety Plan and Food Quality Plan and pre requisite program requirements


• Responsible to report food safety and quality issues to management