Customer Manager

Are you a dynamic professional with a passion for driving sales and market share growth? Join our team as a Customer Manager and take charge of managing our principals' business within designated customer accounts. 

Here’s what you’ll be doing:

• Achieve Sales Goals: Deliver principals’ objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.


• Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities and drives long-term success.


• Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.


• Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers’ expenditures at the customer.


• In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.


• Trade Marketing: Manage manufacturers’ trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.


• Budget Adherence: Operate within the designated budget, ensuring efficient use of resources.


• Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration.


• Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.


• Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.


• Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.


• Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success.


• Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.


• Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.


• Special Projects: Complete special projects as requested, contributing to the overall success of the team.

Education and Experience:

• Bachelor’s degree or equivalent in the relevant industry.


• At least six months of experience in retail (CPG), marketing, space management, or resets. Preferred: Sales administration or finance experience.

Skills:

• Proficient in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications.


• Excellent presentation skills.


• Ability to manage multiple projects.

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