Customer Marketing Project Manager (Pacific Time Zone hours)

Description

Role summary

Job responsibilities

• Serve as the primary owner for education and enterprise customer newsletters.
• Send monthly content submission requests and work cross-functionally with central, regional, and cross-functional stakeholders to ensure timely content delivery.
• Proofread and edit submissions to align with established brand voice and messaging standards.
• Write monthly editorial introductions and coordinate with Marketing and Brand teams for required approvals.
• Partner with marketing operations to ensure on-time campaign deployment.
• Identify opportunities to improve newsletter engagement and execute content and layout experiments to optimize performance, while staying informed on competitive best practices.

• Manage established customer lifecycle programs, ensuring onboarding, feature adoption, and renewal communications reflect the latest product updates, events, and launches.

• Own customer program expansion into priority international markets by partnering with regional stakeholders to develop expansion plans and lead execution, including localization, validation, and deployment.

• Maintain accurate campaign performance reporting; monitor engagement and health metrics (e.g., deliverability, open rates, click-through rates) and proactively escalate technical or performance issues.

• Provide quarterly updates to global and regional stakeholders, sharing insights from program metrics and implications for go-to-market teams, including email best practices and top-performing content types.
  
  

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience in marketing project management, customer marketing, or campaign operations.
• Experience managing email marketing programs, newsletters, or lifecycle marketing journeys.
• Experience working with cross-functional teams to deliver projects at a global scale.
• Ability to manage multiple complex projects simultaneously.
  
  

Preferred qualifications

• Experience with education or enterprise technology markets.
• Proven track record managing localization (I10n) workflows and scaling programs to international regions.
• Strong analytical skills with experience monitoring program health metrics and executing data-driven optimizations.
• Editorial and copywriting skills with the ability to maintain a consistent brand voice across multiple content formats.

• People who want to learn, but are self-motivated to learn from their projects
• People who enjoy the really hard problems
• People who enjoy having too much vs. too little to do
• People who like creating from nothing (We still need a lot built to support our growth)
• People who understand how to build and maintain relationships with their coworkers and their clients
• People who like making others successful and understand the value of that as much as making themselves successful
• People who leave their egos at home and really enjoy working with other brilliant people