Customer Onboarding Specialist

Why the role exists: This entry-level position helps new customers get started successfully through guided introductions, setup support, and relationship building.

This is active, relationship-oriented work. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

• Welcome new customers and explain the onboarding process

• Guide customers through initial steps or services

• Answer questions and coordinate internal support

• Follow up to ensure a smooth transition

Success in the role: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.