Customer Onboarding Specialist

The Customer Onboarding Specialist serves as the primary point of contact for clients/customers that have committed to utilizing the company as their wholesaler of choice. You will use in-depth knowledge of compliance and business rules, deep knowledge of buying group and GPO partners, and technical expertise to drive and increase successful onboarding of new business opportunities. Position is 100% REMOTE but you MUST be confident working in a remote setting. Prefer candidates in the DFW or LaVergne, TN area.

Qualifications:

Pharmaceutical industry experience a plus
Smartsheet, Tableau, SQL, MS Access knowledge a plus
Working knowledge of SAP and/or Sales Force
Excellentinterpersonal, oral, and written communication and business acumen
High degree of self-motivation and ability to work independently in a high stress, fast-paced, quality-oriented environment
Excellent organizational skills and ability to manage multiple implementations at one time
Positive, professional demeanor and presentation in all internal and external interactions
Solid attention to quality, detail, and confidentiality
Excellent visual and textual communication skills that translate into comprehensive and effective meetings and documents for internal use or distribution to customers
Ability to manage effective meetings; keeping them on track, focused and encouraging active participation
A fast learner with an innovative and positive approach
3 +years of experience in project management, sales support, operations, or administration.

salary: $23 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Responsible for the analysis and end-to-end implementation of new customers
Ensure that all requirements for pricing, regulatory, and credit are met to release new business accounts for ordering
Acts as the onboarding lead and works with all departments directly related to new customer implementations
Will ensure all SLAs are met by all internal partners to release an account in a timely manner
The

Customer Onboarding Specialist i s responsible for providing first contact support, advocacy, and issue resolution with internal and external stakeholders/customers
Work collaboratively with business partners and stakeholders to provide onboarding progress reports, ad hoc request, special projects, and providing actionable insight for strategic decision-making
Ensure all workflow submissions are accurate and timely for new business onboardings
Perform detailed analyses and review of processes/transactions with a strict adherence to SOX compliance, business rules of supporting business partners, and other company policies
Responsible for gathering, analyzing, and summarizing data from a variety of reporting resources, including SAP, Smartsheets, and Salesforce to drive consolidated analyses and reporting to field sales and customers

Skills Customer Service
Project Management
SAP
SalesForce.com
Sales Support
Customer support
Written Communication
Verbal Communication
Customer Implementation

Qualifications Years of experience: 3 years
Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

Experience

Experienced
3 years
Education Bachelors (required)

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