Customer Operations Coordinator

CUSTOMER OPERATIONS COORDINATOR

Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements. 

SCHEDULE: Full-Time, Monday–Friday 9:00am-6:00pm CST and every third Saturday 8:00am-5:00pm CST. 

COMPENSATION: Starting Pay $23.50 - $26.75 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact while using your skills? PCI is seeking a Customer Operations Coordinator who is dependable, solutions-oriented, and motivated by the opportunity to support customers and team members alike.

This is an exciting opportunity to grow your career in a collaborative environment, gain hands-on experience in operations, and be an integral part of a team that values service and excellence.

WHAT YOU’LL DO

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  Handles escalated customer calls, providing timely and effective resolutions.

  
  


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  Monitors and manages inbound and outbound dialer queues, making real-time adjustments to meet business needs.

  
  


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  Acts as a support presence for department employees by answering questions, assisting with issues, and guiding day-to-day processes.

  
  


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  Ensures agent performance and dialer compliance by reviewing call lists and schedules.

  
  


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  Performs opening and/or closing procedures for the building and department as scheduled.

  
  

WHAT WE’RE LOOKING FOR

Must-Have Qualifications:

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  High School diploma or GED or a minimum of 4 years equivalent experience in customer service, operations, or a related field.

  
  


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  Strong communication and interpersonal skills.

  
  


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  Experience in a lead-type role, including handling escalated calls and supporting team performance in a fast-paced environment.

  
  

Nice to have, but not Required! (We’ll train you!):

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  Previous call center experience.

  
  


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  Prior experience in a Collections role.

  
  


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  At least one year of relevant operational support experience.

  
  

LOCATION & WORK SETTING

• Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301


• Schedule: Full-Time, Monday–Friday 9:00am-6:00pm CST and every third Saturday 8:00am-5:00pm CST


• Work Setting: In-Office, Call center environment. 

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $23.50- $26.75 per hour.


• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus


• Earned Safe & Sick Time (ESST)


• Paid Maternity & Paternity Leave


• Paid Time Off (PTO) & 8 Paid Holidays


• Donation Matching & Paid Volunteer Time


• 401(k) Match – 100% of your deferrals up to 5%


• Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at [email protected].