Customer Operations Manager

Salary :

$70,000 - 90,000 yearly

Company : Resourcing Edge

Job Type : Full Time

Reno, Nv

Job Description - Customer Operations Manager

We're assisting a growing client in Reno, NV with hiring their next high impact employee for their growing medical device manufacturing facility.
What you'll do:
You'll own a medical device order from the moment it comes in through the moment it lands on the customer's dock. That means leading customer-facing meetings, scheduling production with international suppliers, coordinating local manufacturing and repairs, partnering with Quality and Finance on release, managing logistics through FedEx, and serving as the main point of contact when customers have questions, returns, or issues that need triage.
This is a hands-on operations role with two direct reports and a clear path to department manager.
A typical week touches:
Customer meetings and relationship management

Triaging incoming issues and routing them to the right internal team
Order scheduling on a rolling 12-month horizon
Daily coordination with APAC and EMEA suppliers
Handoffs with Quality, Manufacturing, and Finance
FedEx account management and shipment records

What we need:

Advanced Excel or Google Sheets experience
Proven experience with international stakeholders
Strong organization and high attention to detail
Comfort being client-facing and owning escalations
Proficiency with standard ERP apps (Coupa, SAP, Ariba), management background, supply chain or fulfillment track record, med tech or medical device industry experience.
Working fluency in Mandarin Chinese, preferred

Original job Customer Operations Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Customer Operations Manager Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Customer Operations Manager

Job Description - Customer Operations Manager

Similar Customer Operations Manager Jobs in the US

Mobile Apps