Customer Operations Representative

The ideal candidate is customer-focused, organized, and able to manage multiple tasks efficiently while maintaining professionalism and accuracy.

Key Responsibilities

* Respond to customer inquiries via email, chat, and phone in a timely and professional manner

* Resolve customer issues, complaints, and service requests effectively

* Maintain accurate records of customer interactions in CRM systems

* Process orders, account updates, and service requests

* Collaborate with internal teams (sales, operations, technical support) to resolve complex issues

* Monitor customer feedback and identify opportunities for service improvement

* Assist with onboarding new customers and providing product or service guidance

* Support operational workflows and ensure adherence to company policies and procedures

* Track and report customer trends, issues, and performance metrics

Required Qualifications

* High school diploma or equivalent (Associate's or Bachelor's degree preferred)

* 1–3 years of experience in customer service, customer operations, or support roles

* Strong communication skills (written and verbal)

* Experience with CRM tools (e.g., Salesforce, HubSpot, Zendesk, or similar)

* Excellent problem-solving and conflict resolution skills

* Strong organizational and multitasking abilities

* Ability to work independently in a remote environment

* High attention to detail and accuracy

* Must be legally authorized to work in the United States (valid U.S. work permit required)

Preferred Qualifications

* Experience working in a remote or distributed team environment

* Familiarity with SaaS or digital service environments

* Basic data analysis or reporting experience

* Experience handling high-volume customer interactions

What We Offer

Competitive hourly pay

Fully remote work environment

Flexible scheduling

Career growth and advancement opportunities

Supportive and collaborative team culture

Ongoing training and development programs