Customer Operations Specialist

Description

 At Streamline Services, we’re not just another HVAC, Plumbing, and Electrical company—we’re a team of problem-solvers and service superheroes! We pride ourselves on delivering top-notch, dependable service that our customers can count on. But we’re more than just business—we create a culture built on fun, positivity, and growth. Our core values are simple: dependability, dedication, positivity, eagerness to learn, process-driven excellence, and humility. We believe in growing together and supporting each other—both for our customers and our incredible team members. If you’re looking for a place to learn, grow, and build a career while having fun, Streamline Services is the place for you!

Job Summary:
Are you ready to make an impact as our next Customer Operations Specialist? If you’re a highly organized, motivated go-getter with a passion for learning, we want you on our team! You’ll be the voice of Streamline Services, the first friendly person our customers speak to when they call in. In this role, you’ll gain hands-on experience in customer service, dispatching, job coordination, and permitting. You'll develop a deep understanding of how our care center operates and gain valuable insight into the day-to-day activities that keep Streamline running smoothly. This isn’t just a job—it’s the start of a rewarding career where you’ll grow, learn, and have fun doing it!

Requirements

• Serve as the primary point of contact for customers via phone, email, and online channels, ensuring inquiries are handled promptly, professionally, and with a positive attitude.
• Assist customers with scheduling appointments, answering questions, and providing information about services.
• Respond quickly to marketed leads, using persuasive communication skills to convert opportunities into booked services.
• Manage and prioritize technician schedules to ensure efficient and timely dispatching.
• Collaborate closely with field staff and customers to ensure smooth job execution and keep all parties on track.
• Provide administrative support to other departments, contributing to the overall efficiency of daily operations.
• Foster a “One Team, One Goal” mentality by working collaboratively to achieve shared objectives.
• Demonstrate a proactive, solution-oriented approach by stepping in to assist with tasks outside of regular responsibilities to improve team efficiency.
• Exhibit strong problem-solving skills and a self-starter attitude, taking initiative when needed.
• Go above and beyond in your role, with opportunities for recognition and rewards for initiative and contributions.

Key Qualifications:

• 1+ year of experience in a customer-facing role (call center or home services experience is a plus).
• Experience using ServiceTitan is preferred but not required.
• High school diploma or equivalent required.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent communication skills, both verbal and written, with a focus on clear, helpful interactions.
• Comfortable using technology, including scheduling software, email, and general office tools.
• Ability to maintain a positive, calm, and helpful demeanor, even in fast-paced situations.
• Willingness to learn and grow: This is a growth-oriented position, ideal for someone looking to build a long-term career and develop their skills.
• Team player: Ability to work collaboratively with others and contribute to a positive, supportive work culture.

Why Join Us?

• 100% Employer Paid Medical and Dental Insurance
• Two+ weeks of Paid Time Off (PTO) and six company holidays
• Special PTO for your Birthday and a loved one’s Birthday!
• Vision insurance and supplemental insurance options available
• 401k with company match at 3%
• Training and weekly 1:1 sessions with your Manager
• Employee appreciation activities and events
• Career path and growth opportunities
• A supportive team environment focused on celebrating success and giving back to the community

Only applications accompanied by a cover letter explaining why you want to work for Streamline Services and what you bring to the role will be considered for the next round. We are looking for individuals who are passionate about joining our team and can clearly demonstrate how they align with Streamline Services’s Core Values.

Equal Employment Opportunity (EEO):
Streamline Services is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a workplace that is free from discrimination and harassment and where everyone feels respected and valued.