Customer Operations Specialist - Austin Area

Mancomm is seeking a Customer Operations Specialist who is both customer-focused and tech-savvy. In this role, you’ll serve as the primary point of contact for customer inquiries, leveraging AI-powered tools, chat systems, and automation to deliver fast, accurate, and helpful responses. You’ll ensure that every customer interaction ends with confidence — and that our processes continually improve through smart use of technology.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, with a focus on using AI and automation to improve speed and accuracy
• Troubleshoot and resolve customer issues with empathy while identifying opportunities to apply AI-driven solutions
• Manage customer orders and requests through internal systems, ensuring smooth digital workflows
• Handle inbound leads from marketing outreach and chatbots, qualifying opportunities and guiding prospects toward the next step
• Collaborate with internal teams to refine how AI agents and tools support customer operations
• Maintain accurate customer records, notes, and documentation in our platforms
• Identify and report trends in customer questions, complaints, or delays, recommending AI/chat enhancements where appropriate
• Balance multiple tasks and prioritize effectively in a fast-paced, technology-driven environment

• 2+ years of experience in customer service, order processing, or operations
• Strong familiarity with chat platforms, AI assistants, or digital support tools
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Comfortable using customer management systems, AI agents, and communication platforms
• Calm under pressure and committed to delivering an exceptional customer experience
• Bonus: experience in SaaS, compliance-related industries, or working alongside AI in customer-facing roles

Why Join Us:

At Mancomm, we believe delivering great service means combining a human touch with the latest technology. You’ll be a critical part of the customer journey, helping us adopt and improve AI-powered tools that make regulatory knowledge more accessible. If you’re passionate about helping people and excited to explore how AI can enhance customer operations — we’d love to meet you.

• Health, dental, and vision insurance
• Health savings account
• 401(K) retirement plan with company match
• Paid time off (PTO)
• Holiday Pay