Customer Order and Service Clerk

Join the Sea Fox Family – Where Passion Meets Opportunity

Now is an exciting time to join Sea Fox Boat Company. As we continue to grow, we’re seeking motivated individuals who are eager to build a rewarding, long-term career in the marine industry.

If you’re looking for a company that offers career growth, advancement opportunities, and a chance to turn your passion for boating into a profession, we invite you to apply.

Chart your course with Sea Fox today!

Job Summary

The Customer Order & Service Clerk is responsible for managing incoming customer orders, quote requests, and lead time inquiries. This role serves as a key point of contact for customers and distributors, ensuring accurate order processing and exceptional service from initial request through fulfillment.  This is a Full time position (Monday - Friday, 8:30am - 5pm with a 30 minute lunch) for $20+ per hour (DOE).

Key Responsibilities

• Respond to customer and distributor inquiries regarding price quotes, purchase orders, order changes, and cancellations.

• Deliver prompt, professional service while building strong, lasting customer relationships.

• Access and utilize internal systems to retrieve customer data, inventory availability, and order status information.

• Communicate accurate pricing, delivery schedules, and product details to customers.

• Prepare and submit purchase orders and invoices to the accounting department.

• Maintain organized records of active orders and update account or order information as needed.

• Verify customer credit status with the finance/credit department when required.

• Perform additional administrative or customer service duties as assigned.

Required Skills & Qualifications

• Experience in the marine industry strongly preferred.

• Strong organizational skills with keen attention to detail.

• Excellent verbal and written communication skills.

• Ability to foster positive customer relationships.

• Typing speed of 40–50 words per minute.

• Proficiency with computer systems and the ability to quickly learn database and order management software.

• Experience with MACOLA is a plus.

Education & Experience

• High school diploma or equivalent required.

• Minimum of one year of customer service or order processing experience required.